Case Manager

shinebrightcare; Wasilla (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

shinebrightcare is seeking a dedicated administrative professional in Wasilla, Alaska. This role involves performing various administrative tasks, maintaining consumer files, and ensuring compliance with State and Federal regulations.

Candidates should possess strong customer service skills and be proficient in Microsoft Office. A high school diploma with healthcare experience is mandatory. The position may require extended hours and travel to clients’ residencies.

Qualifications

• 2 years’ experience in the Healthcare Field.
• Must be at least eighteen years of age and have a valid Alaska Driver’s License.
• Must pass a Criminal Background Check.

Responsibilities

• Primary contact for Consumers/Legal Representatives.
• Prepare documentation for Consumers' assessments.
• Process New Consumer intake documentation.
• Ensure program compliance and safety procedures.

Skills

Strong interpersonal skills and customer service

Knowledge of HIPAA laws

Proficiency in Microsoft Office applications

Effective written and oral communication

Personal organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Basic Function

Performs a variety of administrative functions. Process and maintain consumer files and database, ensure consumer files follow State and Federal Regulations

Essential Duties and Responsibilities

• Primary contact for Consumers/Legal Representatives/Guardians and family members
• Prepare documentation and attend Consumers initial and annual assessments
• Process New Consumer intake documentation
• Request Verification of Diagnosis (VOD) Qualifying Diagnoses Certification (QDC) from consumers doctor(s)
• Request/Process Consumer supplies per request to vendors (Geneva Woods etc.)
• Request/Process Consumer products such as Life Line Services
• Fax completed documentation to the State of Alaska to process information
• Complete Consumers sample timesheet (PCA/Waiver) for signature
• Prepare Personal Care Assistant Tool (PCAT) signature page/fax to the State of Alaska
• Assist Consumer with hiring/firing Personal Care Assistant(s)/Caregivers
• Participate in consumers Fair Hearings
• Write and process expedited assessments and amendments
• Process incoming and outgoing transfers
• Schedule and attend Home Visits with Consumers two times per year for PCA or quarterly for waiver clients
• Facilitate Consumer meetings ensuring that all necessary program information, training and agency policy/procedures as reviewed as needed
• Ensure program compliance, safety procedures contracts, and State and Federal regulations
• Handle confidential and sensitive information with poise, tact, and diplomacy
• Complete Critical Incident Reports/fax to the State of Alaska within 24 hours
• Organize and prioritize large volume of information and assignments, including paper and electronic filing through network server
• Work independently and within a team on special and ongoing projects when necessary
• Projects a positive image of organization and conduct one’s self professionally at all times, when dealing with internal and external colleagues, consistent with the values and culture of the organization
• Perform all other duties as assigned
• Assist Office Manager, Executive Director and Care Coordinator Administrator and CEO as needed

Knowledge, Skills and Abilities

• Strong interpersonal skills and customer service
• Must have knowledge of the HIPAA laws of 1996 to maintain and safeguard confidential medical and personal records
• Knowledge of various Microsoft software applications, such as MS Word, Ms Excel. Must type 65 wpm
• Multi-line phone, copiers and fax machines
• Effective written and oral communication skills
• Ability to consistently be at work and on time
• Ability to maintain a confidential working relationship
• Excellent personal organizational skills
• Ability to follow oral and written instructions
• Ability to communicate effectively and maintain a positive attitude

Qualifications

• Must have a high school diploma or GED with 2 years’ experience in the Healthcare Field
• Must be at least eighteen years of age and have a valid Alaska Driver’s License
• Must be able to pass a Criminal Background Check
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrative poise, tack, and diplomacy
• Must be able to interact and communicate with individuals at all levels of the organization
• Must have knowledge of a variety of computer software applications, word processing, spreadsheets, database and presentation software (Microsoft Outlook, Word, PowerPoint and Excel)
• Requires continual attention to detail and composing, typing, and proofing materials, establishing priorities and meet deadlines. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Work Environment

• Ability to work in an office setting
• Position may require extended hours including evenings and weekends, travel to client’s residency