Case Manager

Positive Assistance; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K

Paid time off (PTO)

Paid holidays

Event tickets

Training (CME)

Job summary

Positive Assistance seeks a dedicated field-based Care Coordinator to support people living with chronic illness. You will conduct home visits, assess medical and social needs, and coordinate linkages to medical care and PrEP/PEP services.

The role emphasizes confidentiality, non-judgmental support, and adherence education. The position requires a bachelor’s degree and 4–7 years in social work, psychology, or case management, with a valid driver’s license and willingness to work non-traditional

Qualifications

• Bachelor's degree required.
• 4–7 years related experience in social work, psychology or case management.
• State-specific driver’s license required.
• Excellent customer service and non-judgmental attitude.

Responsibilities

• Interview clients to assess medical, psychological, emotional, and social needs; on-site visits.
• Establish course of action by exploring options and setting goals with client (Care Plan).
• Refer clients to community resources (PrEP/PEP) and coordinate appointments.
• Foster client action by explaining options and adherence strategies (e.g., PrEP).
• Maintain records by documenting client situations and actions.
• Monitor actions with periodic follow-up and document contacts in the EHR (Tebra).
• Follow policies, participate in quality reviews, report changes as needed.
• Ensure compliance with legal requirements and confidentiality; advise providers as needed.
• Recruit clients to the prevention program; conduct health screenings (Glucose, HIV, BP).
• Promote stigma reduction, confidentiality, and status disclosure education.

Skills

Active Listening

Verbal Communication

Organization

Planning

Reporting Skills

Persistence

Influence

Confidentiality

Handles Pressure

Client Relationships

Work independently

Objectivity

Impactful

Education

Bachelor's degree

Job description

Job Description

Positive Assistance is a not-for-profit organization. Our mission is toassistand give hope to people living withchronic illnessesor at risk of gettingchronic illnesses. This position reflects our mission and requires excellent customer service skills, non-judgment behavior, working non-traditional hours in the field at least30% of your timeconducting home-visit and linkage to medical care as well as providing intensive medical casemanagement.

Job Responsibilities:

• Determinesnatureofclient’ssituation by interviewingclient, assessing medical, psychological, emotional, and social information, and making on-site visits.
• Establishescourseof action by exploring options and setting goals withclient. (Care Plan)
• Assistsclientsby referringthemto community resources (PrEP/PEP),arrangingappointmentsandestablishingrapport with other agencies.
• Fosters client’s action or adjustment by interpreting attitudes and patterns of behavior, explaining and suggesting new options (Female condoms,PrEP).
• Maintains records ofcaseby documenting client’s situation and client’s actions.
• Monitors planned actions by periodic follow-up.Documents all contactsintoTebra(EHR).
• Maintains operations by following policies and procedures,participatingin quality reviews and reporting needed changes.
• Complies withfederal, state, and local legal requirements by studying existing and new legislation, enforcing/encouraging adherence to the prevention requirements, and advising management and medical providers on needed actions.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributesto team effort byaccomplishingrelated results as needed.
• Recruit clients (SexWorkers) to the prevention program (PrEP/PEP).
• Conduct health screening (Glucose test, HIV, Blood pressure)
• Protect andmaintainpatient’s confidentiality all the time.
• Work non-traditional hours, including weekends and holidays.
• Inform your immediate supervisor about any complaints or potential problems.
• Takethe initiativeby completing tasks without asking your supervisor.
• Be willing and flexible to complete other tasks not mentioned in this job description.
• Attending all Ryan community meetings and events to promotePrEPand PA services.
• Conductingfield visits to make sure that clients are living in a stable environment.
• Educating clients about U=U, Adherence, CD4, Viral Load, Ryan White Eligibility, ADAP, HOPWA.
• Ensuring that clients keep all medical appointments andreferralto specialists as needed.
• Educating clients about stigma reduction, confidentiality, status disclosure, dating.

Skills and Qualifications:

• Handles Pressure and applies pressure.
• Objectivity
• Confidentiality
• Organization
• Planning
• Reporting Skills
• Persistence
• Influence
• impactful
• Active Listening
• Verbal Communication
• Client Relationships
• Work independently

Education, Experience and Licensing Requirements

• Bachelor's degree
• 4-7years’ related experiencesuch as social worker, psychologist, case manager.
• State-specific driver’s licenserequired.

Benefits package after Probation period

• 401K (see eligibility requirements).
• PTO(See eligibility requirement).PTO isacquiredor gained.
• Holidays Paid (Including personal holiday or birthday, Christmas,Thanksgiving, New Year’sDay, Juneteenth,MLK Jr Day, Easter, Memorial Day,Fourth of July, Labor Day)
• Orlando City Soccer Games tickets, Magic basketball games tickets, Staff Day at the beach or park, Paid Training (CME) or attending conference, staff appreciation dinner.
• Work Schedule: 40 hours a week,Sundayor Saturdaymandatory(1:00-5:00 PM).