Patient Advocate

Lutheran Social Services of Northeast Florida, Inc; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare access

Job summary

Lutheran Social Services of Northeast Florida, Inc. in Jacksonville seeks a Patient Advocate for the Ryan White Medical Case Management Program (RWMCM).

This role provides services to clients with HIV/AIDS enrolled in the ACE program, drawing on personal experience to build rapport and support clients in navigating care and benefits. The position emphasizes confidential, client-centered advocacy, coordination with ACE staff, and education to reduce risk behaviors.

Qualifications

• High school diploma or GED required.
• Year of HIV/AIDS field experience may substitute for education or experience.
• Valid driver?s license and auto insurance; must transport clients with own vehicle.
• Screening: Level 2 background check, drug screen, and driver?s license check at time of offer.

Responsibilities

• Provide peer-to-peer education using personal experience.
• Meet with newly diagnosed or at-risk clients to educate and reduce high-risk behaviors.
• Assist clients in identifying benefits and community services.
• Prepare and maintain individual case files; assist in filing case notes.
• Keep accurate records of services and organize client files per contracts.
• Assist clients with solving ongoing or emergency problems to promote independence.
• Collaborate with ACE staff to refer clients to services.
• Serve as a community liaison with local resources.
• Maintain client confidentiality.
• Attend supervisory meetings and outreach activities.
• Follow guidelines, procedures, and policies; Other duties as assigned.

Skills

Organizational skills

Problem-solving

Planning & Organization

Teamwork/Inclusion

Coordination/Collaboration

Flexibility

Decision Making

Managing and Measuring Work

Education

High school diploma or GED

Job description

Division/Department

AIDS Care and Education (ACE)

Job Title

Patient Advocate - Ryan White Medical Case Management Program (RWMCM)

Reports to (Title)

RWMCM Program Supervisor

FLSA Status

Non-Exempt

Manager (with direct reports)?

Yes

Location

Jacksonville

SUMMARY

This position provides services to clients with HIV/AIDS that are enrolled in the AIDS Care and Education program, this includes the sharing of personal experience to build a rapport with clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Use personal experience and training to provide peer to peer education
• Meet with newly diagnosed or at-risk clients to provide education and knowledge that helps in the reduction of at-risk behaviors
• Assist clients in identifying available benefits, including social and community services
• Prepare and maintain individual case files; assist in the filing of case notes
• Keep accurate records of services
• Keep client files updated and in the appropriate order as required by applicable contracts/the cooperative agreement
• Assist clients with solving ongoing or emergency problems in a manner which encourages independence and self-sufficiency
• Work collaboratively with ACE Department staff to provide client referrals to appropriate services and support for clients
• Serve as a community liaison with community resources
• Keep abreast of all guidelines, procedures, and policies as they pertain to the agency and clients
• Participate in Supervisory meetings/outreach activities
• Maintain client confidentiality
• Other duties as assigned

EDUCATION, CERTIFICATION, LICENSURE (Required/Preferred)

Required:

• High school diploma or (GED) required.
• Year of experience in HIV/AIDS field may substitute for education or experience
• Possess and maintain a valid driver's license and auto insurance; must be able to transport clients to various locations by using own transportation
• Screening required for this position: a Level 2 background check (company paid through the Background Clearinghouse - https://info.flclearinghouse.com), a drug screen (company paid), and a driver's license check (company paid) - all at the time of job offer.

REQUIRED JOB COMPETENCIES (Behaviors for Effective Job Performance)

• Organizational and problem-solving skills
• Managing and Measuring Work
• Planning and Organization
• Teamwork/Inclusion
• Coordination/Collaboration
• Flexibility
• Decision Making

WORK ENVIRONMENT/PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activity:

(if more than 2+ hours

per day)

standing sitting mobility climbing balancing

writing crawling squatting bending filing

twisting

Lifting to include: up to 10lbs. 11-25 lbs. 26-60 lbs. 61-75 lbs. Over 75 pushing

pulling carrying

Environmental

Conditions:

cold heat wet and/or humid noisy vibration fumes dust odors

mists

Sensory:

hearing to converse hearing to use telephone talking

tasting/smelling reading distance 1-5ft

reading distance 10-30ft.

Driving: incidental driver regular driver

Keying:

Occasionally (2-3 hours week) Frequently (2-3 hours day)

Continuously (4+ hours day)

Safety: List specifics: external environment is dependent on client population

The statements included in this Job Description are intended to describe the general nature and level of the work being performed by the person assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Lutheran Social Services is an Equal Opportunity Employer.