Case Manager

WellLife Network; Town of Hempstead (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

WellLife Network is seeking a Case Manager to support ACT clients in delivering comprehensive case management services in New York. The role involves assisting with applications, entitlements, and CAIRS data entry, while coordinating care with clinicians and the ACT team.

The ideal candidate has at least 2 years of experience with mental health populations and demonstrates strong documentation, communication, and teamwork skills to help clients achieve their service goals.

Qualifications

• High school diploma or GED required; Bachelor's in human services preferred.
• Minimum 2 years' experience working with individuals with mental illness.
• Experience with behavioral health populations preferred.
• Proficient computer skills; able to enter documentation into EMR/EHR.

Responsibilities

• Provide supportive services to assist ACT recipients with applications and entitlements.
• Complete SPA and SPOA applications with clinician support.
• Input data into CAIRS at admission, bi-annually, and discharge.
• Document progress notes in EHR within 48 hours of contacts.
• Coordinate case management services and transportation as needed.
• Attend team meetings and participate in supervision.

Skills

Case management

Documentation

EHR data entry

Team collaboration

Communication

Education

Bachelor's in human services (preferred)

High school diploma or GED

Tools

CAIRS

EMR/EHR systems

Microsoft Office

Job description

POSITION SUMMARY:The Case Manager will provide supportive services to team members in order to assist them with the needs of recipients within the ACT team. The Case Manager will perform a range of tasks which are designed to assist the team with completion of various applications as well as CAIRS data entry.ESSENTIAL ACCOUNTABILITIES:Responsible for all basic needs shopping trips and completing any applicable service dollar request formsComplete SPA applications (with assistance from primary clinician for clinical information)Complete SPOA applications (with assistance from primary clinician for clinical information)Representative payee applicationSend social security redetermination paperworkSending release and paperwork to DSSResponsible for input into CAIRS upon admission, bi-annually, and discharge.Attend and participate in all team meetingsCoordinate with primary clinician and primary nurse as needed between team meetingsParticipate in supervision with Team Leader.Document any progress notes in EHR within 48 hours of all client and collateral contacts, as well as for status updates on any application processes.Participate in OMH approved/required ACT Orientations and Trainings.Participate in activities of other staff members in their absence or during periods of staff shortage.Maintain confidentiality at all times.Responsible for reporting and documenting all incidents to immediate supervisor within 24 hours.Develop treatment plans with the input of other members of the ACT team and the consumers, if applicable.Coordinate case management services in order to ensure comprehensive development of an individual’s service plan.Coordinate services with other members the ACT Team.Assists clients with case management needs; transportation to and from appointments, applying and following up with all eligible benefits and entitlements and any other needs deemed appropriate by treatment team.High school diploma or GED required, Bachelors in human services preferred. Minimum of 2 years’ experience working with individuals with mental illness required.TWO YEARS EXPERIENCE WORKING WITH MENTAL HEALTH AND SUBSTANCE ABUSE CONSUMERS PREFERRED.Experience working with behavioral health population preferred.Computer proficiency, including the ability to use email, navigate and enter all documentation into electronic medical record.Valid New York State driver’s license and vehicle required – candidates are subject to regulatory background checks and must be willing to utilize own vehicle for home visits.