ACT Team Leader

Postgraduate Center for Mental Health; New York (NY); On-site; USD 95,000 - 115,000; Full time

Job summary

Postgraduate Center for Mental Health in New York City seeks a licensed clinical supervisor to oversee the ACT program, supervising a multidisciplinary team delivering clinical and case management services to hard-to-reach consumers with serious mental illness. The role emphasizes engagement, adherence to Medicaid, NYS OMH and agency standards, and high-quality documentation.

Responsibilities include directing admissions, treatment planning, crisis on-call scheduling, staff recruitment and

Qualifications

• LMHC, LMSW, LCSW or NYS licensure or equivalent.
• Minimum 2 years of experience in human services with individuals with serious mental illness and co-occurring substance use disorder.
• Ability to perform in a fast-paced environment with deadlines and outcome orientation.

Responsibilities

• Manages day-to-day clinical operations and productivity standards.
• Directs and coordinates consumer admission, treatment, rehabilitation, support, and discharge processes.
• Facilitates team and treatment planning meetings.
• Establishes procedures for monitoring workflow and staff performance.
• Compiles weekly reports and census data.
• Assists with assessments such as CAIRS, AOT, and HCBS eligibility.
• Manages communications with MCOs to authorize services.
• Provides direct supervision and handles complaints and grievances.
• Monitors service delivery and consumer satisfaction.
• Schedules staff hours and approves timesheets.
• Assists with scheduling 24-hour crisis on-call services on rotation.
• Participates in staff recruitment, orientation, and performance planning.
• Ensures evidence-based treatments and adherence to Medicaid/NYs OMH policies.
• Sets performance standards for documentation and compliance.
• Participates in quality improvement and trainings.
• Performs other duties as required by the Director of ACT Services.

Skills

Team leadership

Clinical supervision

Communication

Education

LMHC, LMSW, LCSW or NYS licensure

Job description

JOB SCOPE:

Supervise and provide multi-disciplinary clinical and case management services delivered by a team of clinical and administrative staff with focus of assertively engaging hard-to-reach consumers with serious mental illness. Ensure that needs of consumers, ACT program goals, and contract objectives are effectively achieved. This role involves considerable professional initiative and judgment.

ESSENTIAL FUNCTIONS

• Manages day-to-day clinical operations and required productivity standards
• Directs and coordinates consumer admission process, treatment and rehabilitation services, support services, and discharge process
• Facilitates team and treatment planning meetings
• Establishes and implements procedures for monitoring of workflow and promoting enhanced staff performance
• Compiles weekly report, Service Plan e-tracker and weekly census reports to SPOA
• Assists with conducting other required assessments with clients, such as Child and Adult Integrated Reporting System (CAIRS) reports, Assisted Outpatient Treatment (AOT) reports, and Home and Community Based Services (HCBS) eligibility assessments
• Manages communication for MCO’s to authorize services
• Provides direct supervision of team members, handles complaints and grievances
• Monitor service delivery and impact of service effectiveness as well as consumer satisfaction
• Schedules staff work hours to ensure appropriate coverage, monitors and approves timesheets

Assists with scheduling 24-hour crisis intervention on-call services on rotating basis

• Participates in staff recruitment, interviewing, hiring, orientation and performance plans
• Ensures the use of evidence based treatments in the areas of mental health and substance abuse to address client needs (e.g., cognitive behavioral therapy, harm reduction, motivational interviewing, trauma-informed care
• Sets standards of performance by overseeing all documentation to ensure quality, timeliness and accuracy, in compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene and agency standards
• Adheres to ACT policies & procedures, agency policies and maintains appropriate professional standards
• Participates in quality improvement process, administrative meetings, team meetings, and in-service trainings
• Performs other duties as required by Director of ACT Services

EDUCATION AND EXPERIENCE

• LMHC, LMSW, LCSW, or equivalent in licensure in NYS
• At least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorder
• Must be outcome oriented in a fast paced environment with deadlines