Case Manager

Call To Freedom; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Call to Freedom in Sioux Falls is seeking a dedicated Marissa’s House Case Manager to help survivors rebuild their lives through trauma-informed advocacy and coordinated services. You will work directly with survivors, developing individualized plans, connecting them to housing, therapy, and community resources, and supporting goals toward independence, safety, and stability.

Join a mission-driven nonprofit team that values compassion, collaboration, and practical support for those affected by

Qualifications

• Bachelor’s degree preferred in Social Work, Counseling, or related field.
• Experience with trauma, violence, trafficking, or substance abuse preferred.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Serve as primary point of contact and provide responsive case management.
• Conduct intake screenings and needs assessments prioritizing safety.
• Develop individualized case plans and connect clients to housing, therapy, and services.
• Maintain accurate case documentation and records.
• Support resident programming and transportation needs.
• Collaborate with multidisciplinary team.
• Participate in community awareness efforts.

Skills

Trauma-informed care

Strong communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Social Work or related field

Job description

Case Manager - Marissa's House

Call to Freedom | Full-Time | Non-Exempt | Sioux Falls Area

Summary: Help survivors rebuild their lives through trauma-informed advocacy and support. Call to Freedom is seeking a compassionate and organized Marissa’s House Case Manager to provide direct services for survivors of human trafficking and exploitation. In this role, you will help individuals move toward independence, safety, and stability by coordinating services, providing advocacy, and supporting their personal goals.

About Marissa’s House: Marissa’s House is a supportive housing program that helps survivors of human trafficking transition toward independent living. Residents receive individualized support, life-skills development, and connections to community resources in a safe, structured environment focused on healing and long-term stability.

Make a Real Impact: Every day at Call to Freedom, lives are being changed. As a Case Manager at Marissa’s House, you will walk alongside survivors as they take courageous steps toward healing and independence, connecting them with critical resources and supporting their progress toward personal goals.

What You’ll Love About This Role

• Meaningful work that directly supports survivors rebuilding their lives
• A mission-driven nonprofit team committed to advocacy and prevention
• The opportunity to build strong relationships and see real progress
• A collaborative environment working alongside multiple service professionals
• A role where every day brings new opportunities to make an impact

Key Responsibilities

• Serve as a primary point of contact for assigned clients and provide responsive case management
• Conduct intake screenings and needs assessments while prioritizing safety, autonomy, and confidentiality
• Develop individualized case management plans and connect clients with resources such as housing, employment, therapy, medical care, and documentation
• Collaborate with a multidisciplinary team including occupational therapy, family development, and program staff
• Maintain accurate case documentation and records
• Assist with client transportation, move-ins and move-outs, and maintaining a healthy, positive home environment
• Support resident programming, house meetings, and survivor support groups
• Help coordinate volunteers and assist with organization of donations and household needs
• Participate in community awareness and education efforts when requested

Qualifications

• Bachelor’s degree in Social Work, Counseling, or related field preferred
• Experience working with individuals impacted by trauma, violence, trafficking, or substance abuse preferred
• Strong communication, organization, and problem-solving skills
• Ability to work independently while collaborating in a team environment
• Trauma-informed approach to care beneficial

Additional Requirements

• Valid driver’s license and ability to maintain motor vehicle insurance
• Ability to drive (or learn to drive) a 12-passenger van in various weather conditions
• Ability to occasionally lift up to 30 pounds
• Ability to work a flexible schedule, including some evenings or weekends as needed

Work Environment

This role includes both community-based and residential program work supporting survivors in a safe and structured environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Join Our Mission

If you are passionate about advocacy and supporting survivors as they rebuild their lives, we encourage you to apply and join our mission to end human trafficking.