HT Case Manager

A Safe Place; Libertyville (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

A Safe Place in Libertyville, IL seeks a Human Trafficking Case Manager to perform intakes, crisis response, and intensive case management for survivors. The role includes life skills training, employment readiness, family support, and advocacy within the Lake County community.

The position requires on-call coverage 24/7, adherence to Medicaid billing, and compliance with CARF standards. Bachelor-level education and strong communication are essential.

Qualifications

• Bachelor's degree in Social Work, Counseling, Education or closely related field.
• Excellent written and oral communication for documentation and training materials.
• Bilingual/Preferred but not required.
• Flexible schedule to meet client needs.
• Excellent interpersonal skills showing genuine concern and respect.
• Ability to actively listen and support tenants.
• Motivate clients to engage in training and service plans.
• Respect for diverse backgrounds and experiences.
• Commitment to A Safe Place's survivor-focused mission.

Responsibilities

• Attend Task Force Steering Committee and related subcommittees.
• Assist with on-call rotating schedule at shelter and transitional housing.
• Provide crisis response and intensive case management with safety planning.
• Complete assessments (IMCAT/IMCANS) to identify needs and priorities.
• Develop and update individualized service plans with clients.
• Complete Human Trafficking Assessments with clients.
• Assist law enforcement with immediate on-site or off-site support.
• Enroll clients in Public Assistance Programs (TANF, SNAP, etc.).
• Conduct intake and assessment for entry of service.
• Complete safety planning and danger assessments with clients.
• Assist with crime victim compensation claims and referrals.
• Maintain confidentiality per agency policies and DV laws.
• Participate in staff meetings, trainings, and team activities.
• Foster relationships with community partners in offsite locations.
• Communicate effectively to ensure quality service.
• Refer clients to community resources and coordinate access.
• Provide client-centered advocacy and resource coordination.
• Ensure accurate, timely documentation in client records.
• Share information on DV/HT laws to enhance safety.
• Attend trainings and perform additional duties as requested.

Skills

Communication skills

Interpersonal skills

Active listening

Bilingual (preferred)

Flexibility

Empathy

Education

Bachelor's degree in Social Work

Job description

Description

A SAFE PLACE

LAKE COUNTY CRISIS CENTER

Human Trafficking Case Manager

The Lake County Task Force Human Trafficking Case Manager is responsible for intakes, case management, crisis intervention/24-hour response, life skills training – including employment readiness, family support, and victim advocacy. Case Manager reports to the Director of Human Trafficking and works closely with all programs. This is an on call 24-7 position. This position ensures compliance with Medicaid billing requirements, documentation standards and regulatory expectations, while maintaining adherence to CARF standards and accreditation guidelines

Position located: Libertyville, IL

Responsibilities

• Attend Task Force Steering Committee, Lake County Coalition against Human Trafficking, and Victim Identification Subcommittee.
• Assist with an on-call rotating schedule at the required shelter and Transitional housing locations including one weekend every 6 to 8 weeks with two weekdays off.
• Case manager provides crisis response and intensive case management including assessment of client needs, treatment planning, safety planning, referrals, client assistance items and advocacy with clients within the designated communities.
• Complete IMCAT/IMCANS assessments collaboratively with clients in accordance with agency standards and required timelines to identify needs, strengths, and priorities and inform individualized service planning.
• Develop, implement, monitor and update individualized service plan in collaboration with clients.
• Complete Human Trafficking Assessment with Human Trafficking clients.
• Assist with calls from Law Enforcement to provide immediate onsite, offsite support to Human trafficking victims
• Enroll clients in Public Assistance Programs (e.g. TANF, cash aide, childcare assistance, SNAP, medical).
• Conduct intake and assessment for entry of service in collaboration with incoming clients.
• Complete and update individualized safety planning in collaboration with clients based on identified needs, risk factors, and changing circumstances.
• Conduct danger assessment with each client to assess level of danger.
• Assistance with crime victim compensation claims, when possible, information and referrals, documentation of services provided, and routine follow-up to ensure that the victim’s needs are being addressed across multiple systems.
• Maintains confidentiality standards consistent with ASP policies and Domestic Violence laws.
• Participate in staff meetings, case management and other training and meetings as requested.
• Foster and nurture relationships with community partners in offsite locations.
• Effectively communicate with the agency to assure quality service for clients.
• Refer clients to appropriate community resources and facilitate access to those resources.
• Provide client centered supportive services, advocacy, referrals and resource coordination to assist clients in achieving identified service plan goals and increasing safety, stability and self-sufficiency.
• Ensure documentation in records is appropriate, accurate, timely and in accordance with agency policies and funding requirements
• Provide information on the Illinois Domestic Violence Act, Human Trafficking, Orders of Protection and stalking laws to enhance client safety and abuser accountability
• Attend and participate in staff meetings.
• Work as a team player in the organization.
• Conduct, attend and participate in appropriate training and education as requested.
• Perform additional responsibilities as assigned.

Requirements

Qualifications:

• Minimum - Bachelors in Social Work, Counseling, Education or closely related field.
• Excellent written and oral communication skills to complete record documentation, develop group materials, express information clearly and concisely and for participating in training and education for tenants.
• Bilingual/Preferred but not required.
• Flexible schedule to meet the needs of the client.
• Excellent interpersonal skills that demonstrate genuine concern and respect toward clients and other staff.
• Ability to provide active listening, encouragement and support to tenants.
• Ability to motivate clients into action, to engage tenants in training and education and to support tenant progress toward achievement of their service plan and personal independence
• Ability to accept, understand and relate sensitively to people of varied socio-economic, racial, cultural, and experiential backgrounds.
• A commitment to the philosophy and program of A SAFE PLACE, which includes a commitment to survivor's & children’s issues, sharing a belief in helping to create a society free from violence, and in working in a cooperative environment.