Case Manager

Veterans Community Project; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Zero health premiums

401k match

6 weeks PTO

Job summary

Veterans Community Project seeks a Case Manager to engage and support Veterans experiencing or at risk of homelessness. You will provide flexible, Veteran-centered support in community and residential settings, helping with housing plans, accessing resources, and achieving long-term goals.

You will build trust, offer consistent guidance, and coordinate services to improve quality of life, navigate housing and recovery paths, and foster connections with local resources and partners.

Responsibilities

• Establishes rapport and builds trust with Veterans in shelters, encampments, temporary housing, and outreach programs.
• Assists Veterans in identifying immediate and long-term goals related to housing, income, health, and stability through collaborative assessment.
• Provides direct support and referrals for emergency needs such as shelter, food, hygiene supplies, and transportation.
• Assists Veterans in accessing health care, mental health treatment, substance use recovery services, and benefits enrollment.
• Gathers documentation for service eligibility, employment, or housing applications.
• Provides crisis intervention and de-escalation when necessary.
• Develops individualized case plans with goals in areas such as health, income, financial literacy, education, and community support.
• Coordinates with housing providers, landlords, and agency partners to secure housing opportunities.
• Delivers ongoing case management and coaching to help Veterans progress toward goals and sustain stability.
• Keeps timely records in files and logs, and tracks progress toward goals.

Job description

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health,vision and dental premiums
• VCP offers a 401k plan at a 4% match
• Employees receive6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

VCP was founded in Kansas City, Missouri, in 2016 by a group of combat Veterans shaped by their military service and began with a determination to do better for Veterans in need. Today, we’re growing nationwide to serve more Veterans everywhere, ensuring no one is left behind. Our founders’ solution was simple: provide Veterans experiencing homelessness with a home of their own and wraparound case management services that leverage the support of the community to not only get them back on their feet, but ensure they continue standing. Our proven model has an 85% success rate at getting Veterans back on their feet.

The Team

We, the team members and co-founders of VCP, operate with innovation, entrepreneurism, and grit in our mission to serve those who served. We move with swift, bold action, driven by purpose. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect. We serve all Veterans with that ethos—regardless of length or type of service, or discharge status.

Position Summary:

The Case Manager (CM) plays a key role in engaging and supporting Veterans who are experiencing or at risk of homelessness. This position provides flexible, Veteran-centered support in both community and residential settings. The CM helps Veterans access emergency assistance, develop housing and stability plans, connect to resources, and achieve long-term goals. By building trust and offering consistent support, the CM ensures Veterans receive the services needed to improve quality of life, transition into stable housing, foster meaningful connections in the community, and sustain personal progress.

Key Responsibilities:

Veteran Engagement & Support:

• Establishes rapport and builds trust with Veterans in a variety of settings, including shelters, encampments, temporary housing, and VCP’s outreach and residential programs.
• Supports the Veteran in identifying their immediate and long-term goals related to housing, income, health, and overall stability through a collaborative assessment process.
• Provides direct support and referrals for emergency needs such as shelter placement, food, hygiene supplies, and transportation.
• Assists Veterans in accessing health care, mental health treatment, substance use recovery services, and benefits enrollment.
• Supports Veterans in gathering necessary documentation for service eligibility, employment, or housing applications.
• Provide crisis intervention and de-escalation when necessary.

Case Management & Housing Stability:

Develops individualized, strengths-based case plans that include measurable short- and long-term goals in areas such as:

• Health & Well-Being
• Income & Employment
• Financial Literacy
• Education & Skill-Building
• Community Support & Social Connection
• Provides ongoing case management and coaching to help Veterans progress toward goals.
• Connects Veterans to housing opportunities and coordinates with housing providers, landlords, and agency partners.
• Helps Veterans navigate transitions into permanent housing and provides follow-up support to promote stability.

Emergency Assistance & Coordination:

• Coordinates access to emergency financial assistance, including hotel stays, utility payments, rental deposits, or arrears.
• Ensures each emergency assistance case is tied to a clear plan for continued case management and follow-up support.
• Documents all assistance in accordance with agency and funder guidelines.

Documentation & Reporting:

• Maintains timely and accurate records in client files and VCP’s case management systems.
• Completes service logs, case notes, assessments, and data required for funding and program evaluation.
• Tracks progress toward Veteran goals and adjusts case plans as needed.

Collaboration & Community Resource Building:

• Collaborates with other VCP staff, community partners, and service providers to ensure coordinated care.
• Participates in team meetings, case conferencing, and community events that promote Veteran well-being.
• Builds relationships with local employers, landlords, and support networks to expand resource options for Veterans.
• Represents the organization’s mission and values in a positive and professional manner.
• May provide peer mentorship, onboarding support, or field guidance to new staff or interns as needed.

Property Oversight and Safety

Supports a safe and well-maintained environment by conducting regular walkthroughs of residential areas to identify hazards or maintenance needs. Reports issues promptly to the Operations team and works collaboratively to facilitate timely repairs and upkeep. Ensures living spaces meet safety standards and provide a stable setting for Veterans working toward their housing and recovery goals.