Case Manager

Apafss; San Francisco (CA); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Generous vacation and holiday leave

Health, dental, and vision insurance

Job summary

Apafss in San Francisco is seeking a full-time Case Manager to provide family advocacy and crisis intervention. The role involves managing a caseload of 12-16 families, coordinating services, maintaining records in Salesforce, and ensuring compliance with documentation standards.

Qualified candidates will hold a Bachelor’s degree in social services or a related field along with skills in interviewing and crisis management. The position includes a salary range of $53,000-$56,000, health benefits, and generous leave.

Qualifications

• Bachelor’s degree or equivalent experience in children and family services.
• Strong knowledge in crisis intervention and case management.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Provide case management and advocacy for families.
• Coordinate intake, assessment, and referrals.
• Maintain client records and ensure accurate documentation.

Skills

Crisis intervention

Case management services

Interviewing techniques

Organizational skills

Decision-making skills

Problem-solving skills

Interpersonal skills

Communication skills

Teamwork

Bilingual (Spanish)

Education

Bachelor’s degree in social services, psychology, or a related field

Tools

Salesforce

Word processing

Spreadsheet software

Job description

Positions Open:
Case Manager (Multiple Openings)
Case Manager (Bilingual/Spanish)

Full-time: 40hrs/wk (non‑exempt)Salary: $53,000-$56,000 annually with generous vacation and holiday leave, health, dental, and vision insurance

Locations:
APA/API North beach site- 10 Nottingham Pl, San Francisco, CA 94133

APA/API Chinatown Site- 518 Grant Ave, San Francisco, CA 94109

Reports to: Program Director.

Duties and Responsibilities

This position will be responsible for providing case management/family advocacy through self‑referral and from other service providers, referred by CPS (Child Protective Service) and other agencies, Child and Family Team meetings, and supervised visitation services; and participate in community events and activities.

Provide crisis intervention and case management to families. Carry a case load of 12‑16 families.

Coordinate services to include intake, assessment, and referrals to internal services and community service providers.

Facilitate children and families events and groups.

Liaise with service providers to coordinate resources and services for families and to follow up with linkage to services offered.

Maintain client records in Salesforce and CMS and perform assessment evaluations to update client progress.

Develop agency material including project flyers and other outreach materials.

Participate in agency meetings and community meetings as directed. Conduct outreach and recruitment activities to the targeted population to effectively promote program services.

Maintain required documentation for funding and statistical compliance.

Prepare project reports and other documents promptly.

Maintain ongoing relationships with community service providers, funders, and other agencies/programs to educate and advocate for the needs of families and communities.

Perform other duties as may be assigned.

Requirements

Bachelor’s degree in social services, psychology, or a related field; and/or a combination of coursework and field experience in areas of children and family services, and social work with child abuse prevention focus.

Interest and commitment in the field of family support or community services.

Demonstrated knowledge and skills in interviewing techniques, crisis intervention, and case management services.

Strong organizational, decision‑making, and problem‑solving skills.

Knowledge of & familiarity with San Francisco’s child welfare system & social services community.

Excellent interpersonal and communication skills.

Ability to work as a team member and leader.

Computer technical skills including word processing and developing spreadsheets.

Bilingual in Cantonese, Lao/Thai, or Spanish is a plus.

Ability to lift and/or move up to 25 pounds with physical capability to perform job‑related duties.

APA Family Support Services (APA) is a community‑based organization that focuses on the prevention and identification of child abuse/neglect in the community. Our mission is to promote healthy children and families by providing family support services to prevent child abuse and domestic violence and to advocate for culturally competent services through education, community building, and leadership development.

We do this through case management and family support services at our family resource centers. By providing parents with a safe and welcoming place outside of their homes, they increase their social circles and have a forum to gain their voice.

APA is also the lead for API Family Resource Network (APIFRN).

APA Family Support Services is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.