Case Manager

Minnesota Council of Nonprofits; Saint Paul (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Ujamaa Place in Saint Paul seeks a dedicated Case Manager to provide comprehensive, person-centered support to participants, assessing needs, coordinating resources, and monitoring progress toward stability and long-term goals. This role serves as the primary point of contact for participants, offering guidance, advocacy, and accountability across housing, employment, education, health, and life skills.

You will teach and advocate across housing, employment, education and health, maintain

Qualifications

• Valid driver’s license, dependable vehicle, and active insurance.
• Experience building relationships with young African American men.
• Experience in community recruitment, outreach or engagement.
• Knowledge of social services and resources available to support individuals facing barriers to education, employment and housing.
• Strong written and oral communication skills, including incident reports and case notes.
• Strong organization and time management skills and ability to create structure in daily/weekly routines.
• Mediation skills and ability to manage relationships with participants and partners.
• Self-discipline and motivation with a focus on supporting others.
• Ability to work independently and as part of a team, with attention to detail.

Responsibilities

• Complete intake requirements for potential participants, including assessment, TABE testing, reviewing Participant Handbook, and background checks.
• Help participants develop an Individual Transformation Plan addressing housing, education, employment, health, and family goals.
• Coach 20-25 participants on caseload to review progress and coordinate resources.
• Assist participants with obtaining essential documents (birth certificates, Social Security cards, health insurance, licenses, SNAP).
• Meet weekly with each participant to review progress and benchmarks.
• Assist with career development, housing stability, and driver’s license preparation.
• Attend weekly meetings with case managers and supervisors and maintain documentation for grant compliance.
• Refer participants to outside resources and build community partnerships.

Skills

Caseload management

Communication

Advocacy

Relationship building

Time management

Documentation

Team collaboration

Attention to detail

Evening/weekend availability

Job description

Company Overview:

Ujamaa Place is a culturally specific organization dedicated to empowering young African American men facing multiple barriers to stability and self-actualization. Our mission is to provide holistic transformation opportunities targeted toward- young African American men experiencing inequity at the intersection of race and poverty. Ujamaa Place provides services and supports such as educational opportunities, transitional housing, employment and career development training, wellness services, and programs, as well as criminal justice advocacy Ujamaa Place is a catalyst for new beginnings and positive transitions. Our successful participants go on to secure living-wage employment, and stable housing and engage in job training programs, gaining valuable skills for long-term careers in high-skill professions. http://www.Ujamaaplace.org/

Job Summary:
The Case Manager provides comprehensive, person-centered support to participants by assessing needs, developing individualized transformation plans, coordinating resources, and monitoring progress toward stability and long-term goals. This role serves as the primary point of contact for participants, offering guidance, advocacy, and accountability across areas such as housing, employment, education, health, and life skills. The Case Manager maintains a manageable caseload, builds trusting relationships, and collaborates closely with internal staff and external partners to ensure participants receive timely, effective services. Strong documentation, communication, and problem-solving skills are essential, as is the ability to work with individuals facing complex barriers.

Duties and Responsibilities:

1. Complete intake requirements for potential participants, including the formal assessment, administering the TABE test, reviewing Participant Handbook, documenting demographic information in client database, a nd referring the applicant for a criminal background check, etc.

2. Help participants develop an Individual Transformation Plan (ITP) to establish a realistic plan for autonomy and successful completion of ITP goals/graduation.ITP should address participant needs for stable housing, educational attainment, employment, mental and physical health, family reunification, etc.

3. Actively coach 20-25 participants on caseload to review progress on Individual Transformation Plans and research needed additional resources and/or referrals.

4. Assist participants with gaining necessary critical documents, including birth certificates, social security cards, health insurance, driver’s license and possible SNAP benefits.

5. Meet weekly with each assigned participant to review ITP, discuss programming participation, progress toward established benchmarks (e.g. employed within 60 days) and other accomplishments and challenges.

1. Assist participants with career development, including resume building, mock interviews, job sourcing, interview preparation, proper clothing, etc.
2. Assist participants with finding and maintaining stable housing, including short-term safe spaces, reliable family/friend house sharing, long-term transitional housing, Ujamaa Place Transitional housing, etc. Additionally, promote and encourage attendance of Tenant Training.
3. Assist participants with preparing for driver’s license test, including assisting with navigating online tutoring, behind-the-wheel training, test site information, etc.
4. Attend weekly meetings with fellow case managers and supervisors, complete the weekly check-in form and update 30, 60 and 90 day participant reports.
5. Assure participants are referred to appropriate outside resources.
6. Complete weekly detailed documentation in the client database to maintain updated information and compliance with grant requirement for program service delivery on each assigned participant.
7. Provide immediate support and resources during emergency situations.
8. Actively recruit eligible participants by attending assigned events, social media, community meetings, and participating in weekly Information Sessions to recruit new participants.
9. Build community partnerships with relevant organizations and employers.
10. Coordinate with other case managers to support participant success.
11. Advocate for participants within systems, such as courts, housing and healthcare (e.g. help participants sign up for MNCare health coverage).
12. Assist with overall program evaluation and service delivery.

Qualifications and Skills:

• Valid driver’s license, dependable vehicle, and active insurance required.
• A successful professional history of building relationships and trust withyoung African American men.
• Previous experience in community recruitment, outreach or engagement with underserved communities.
• Knowledge of social services and resources available to support individuals facing barriers to education, employment and housing.
• Strong written and oral communication skills, including the ability to write clear incident reports and case notes.
• Strong organization and time management skills- ability to create individual structure in daily/weeklyas well as follow existing program structure
• Mediation skills and the ability to manage relationships with participants and community partners.
• Self-disciplined and motivated with a strong interest in supporting the needs and rights of others.
• Ability to work independently and as part of a team, attentive to detail, and committed to continuous personal and professional development.
• Ability to work some evenings and weekends as needed.

Preferred Qualifications and Skills:

• Two years of case management experience, especially in Employment and Housing
• Understands coaching ethics and standards and ability to apply them appropriately in all coaching situations
• Ability to create a safe, supportive environment that produces ongoing mutual respect and trust