Case Manager

FAMILY SERVICE AGENCY OF SAN FRANCISCO; Roseland (CA); On-site; USD 47,000 - 50,000; Full time

Job summary

Felton Institute is seeking a Case Manager for Bridge Housing Site Management and Support Services in the Justice Services Division. This temporary, onsite role supports a 80-bed transitional recovery housing facility serving individuals with behavioral health conditions and homelessness.

The position emphasizes evidence-based care, collaboration with partners, and helping clients access housing, health services, and public benefits.

Qualifications

• A minimum of 2 years of case management, substance use disorder and mental health treatment experience for TAY and adults (including individuals experiencing co-occurring disorders)
• Bachelor’s degree or higher in Social Work, Counseling, Psychology, or related clinical field, or currently enrolled in undergraduate degree program required
• Comprehensive range of mental health and substance abuse counseling, assessment, and crisis intervention skills
• Knowledge of de-escalation, mitigation and pre-escalation techniques
• A willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices
• A food handler permits to serve food
• Provide Support for Clinical and Administrative staff in a multi-disciplinary setting
• Other duties and responsibilities may be assigned as required to meet program goals and objectives.

Responsibilities

• Provide care and case management, mental health and substance use recovery and wellness services, and crisis prevention and intervention within context of multi-disciplinary team
• Utilize evidence-informed and evidence-based interventions to address guests' needs and goals
• Collaborate with community partners acting as current access and intervention points
• Meet documentation and other deadlines; comply with requirements for Medi-Cal, when applicable
• Perform administrative tasks within timelines (chart completion, meeting attendance, etc.)
• Connect guests with short and long-term support services such as housing assistance, public transportation vouchers, emergency food gift cards, and personal grooming and hygiene products
• Assist guests in applying for public benefits
• Link guest to primary care services and other health care services
• To reduce hospitalization, homelessness and incarceration, assist guests in re-integration back into the community
• Develop and provide gender and culturally responsive curriculum
• Food prep involved including the preparation, storage, or service of food
• Develop and facilitate trainings targeting guests who have experienced domestic violence, sexual abuse, loss of identity, substance use, depression, financial hardship and housing displacement.

Skills

Case management experience

Substance use disorder experience

Mental health treatment experience

TAY/adults experience

Crisis intervention skills

Education

Bachelor’s degree or higher in Social Work

Job description

Case Manager

Temporary (2 months)

Bridge Housing Site Management and Support Services

Justice Services Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Bridge Housing is intended to address the immediate shelter and treatment needs of people who have serious behavioral health conditions and are experiencing homelessness. The site management and support services team are responsible in maintaining a 80-bed transitional recovery and community re-entry housing facility for those suffering from mental illness and/or substance use disorder who are experiencing homelessness. The target population often suffer from complex and co-occurring medical conditions and other characteristics that can challenge their ability to navigate mental health, physical health, and substance use treatment in the Santa Rosa community. This interim shelter is for individuals experiencing homelessness who have serious behavioral health conditions and/or substance use disorder issues who are willing to receive treatment. A particular focus will be Community Assistance, Recovery, and Empowerment (CARE) Court clients with a court-ordered care plan. CARE Court is aimed at helping those suffering from untreated mental health and substance use disorders that lead to homelessness, incarceration, or worse. CARE Court connects a person struggling with untreated mental illness – and often also substance use challenges – with a court-ordered Care Plan for up to 24 months.

Each plan is managed by a care team in the community and can include clinically prescribed, individualized interventions with several supportive services, medication, Bridge Housing Site Management staff will be responsible for the overall operations of including crisis intervention, behavioral health, substance use disorder and medication support and a housing plan. Services include 24/7 medical and clinical staffing with a department-assigned Housing Coordinator who will provide “gatekeeping” to assure appropriateness of all referrals. Referrals must be clients with a mental illness and/or co-occurring substance use disorder and are either precariously housed or are unsheltered. The proposed services will provide enhanced support to help homeless clients quickly exit to permanent housing utilizing a client-centered modality. A client-centered approach can also include a public defender and supporter to help make self-directed care decisions in addition to their full clinical team.

Position Summary

• Provide care and case management, mental health and substance use recovery and wellness services, and crisis prevention and intervention within context of multi-disciplinary team
• Utiilize evidence-informed and evidence-based interventions to address guests' needs and goals.
• Collaborate with community partners acting as current access and intervention points.
• Meet documentation and other deadlines; comply with requirements for Medi-Cal, when applicable.
• Perform administrative tasks within timelines (chart completion, meeting attendance, etc.)
• Connect guests with short and long-term support services such as housing assistance, public transportation vouchers, emergency food gift cards, and personal grooming and hygiene products.
• Assist guests in applying for _public benefits.
• Link guest to primary care services and other health care services
• To reduce hospitalization, homelessness and incarceration, assist guests in re-integration back into the community
• Develop and provide gender and culturally responsive curriculum
• Food prep involved including the preparation, storage, or service of food
• Develop and facilitate trainings targeting guests who have experienced domestic violence, sexual abuse, loss of identity, substance use, depression, financial hardship and housing displacement.

Required Qualifications

• A minimum of 2 years of case management, substance use disorder and mental health treatment experience for TAY and adults (including individuals experiencing co-occurring disorders)
• Bachelor’s degree or higher in Social Work, Counseling, Psychology, or related clinical field, or currently enrolled in undergraduate degree program required
• Comprehensive range of mental health and substance abuse counseling, assessment, and crisis intervention skills
• Knowledge of de-escalation, mitigation and pre-escalation techniques
• A willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices
• A food handler permits to serve food at a residential care facility
• Provide Support for Clinical and Administrative staff in a multi-disciplinary setting
• Other duties and responsibilities may be assigned as required to meet program goals and objectives.

Additional Information:

Reports to: Program Manager

Job Type: Temporary (2 months)

Work Schedule: Onsite

Payrate: $34 - $36 per hour (DOE)

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

IMP NOTE: Job responsibilities are subject to change according to program requirements.