Case Manager

Vision House; Renton (WA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Paid holidays

Sick leave

Employee assistance program

Childcare support

Job summary

Vision House in Renton, WA, seeks a Case Manager to advocate for families in transitional housing. You will identify needs, connect resources, and support goal attainment in health, employment, finances, education, and housing through a trauma-informed, client-driven approach.

Responsibilities include weekly resident meetings, crisis intervention, case notes, database updates (Apricot), and collaboration with community partners.

Qualifications

• Preferred Experience: B.A. Degree in Social Service field, or A.A. degree combined with exceptional experience.
• Two years of experience must be direct social service or advocacy work, including assessing client needs and/or determining client benefit eligibility
• Working knowledge of substance use disorders and recovery, preferred
• Strong listening and communication skills with the ability to interact effectively in diverse situations. Demonstrated ability to work effectively and flexibly under stressful conditions.
• Demonstrated ability to be consistent and follow-through on case management tasks.
• Demonstrated ability to work with people of diverse socio-economic backgrounds, ethnicities, beliefs, sexual orientation and lifestyle.
• Proven ability to work independently and in a collaborative team environment.
• Experience in crisis intervention and providing resources to individuals in need.
• Personal qualities of approachability, empathy, sensitivity and flexibility.
• Proficiency in Microsoft Word, Access, and Excel. Preferred experience with Apricot software
• Valid Washington State driver’s license and reliable transportation.
• Must be willing to work a flexible schedule depending on program needs.
• Ability to work 1-2 evenings a week.
• Ability to pass background check.
• Active follower of Jesus Christ and have ability to sign our Statement of Faith.

Responsibilities

• Provide case management demonstrating a trauma-informed, client-driven, strengths-based, and team approach in philosophy of care.
• Meet with residents weekly to support their goals in health, employment, finances, education/vocation, and permanent housing.
• Offer resources and advocacy for families, women, men, and couples experiencing homelessness.
• Assist in maintaining a healthy, alcohol- and drug-free environment.
• Assist with screening and interviewing of clients.
• Assist with crisis intervention and referrals for residents in need.
• Participate in interventions, including voluntary and involuntary terminations.
• Update client database tracking system (Apricot) and client case notes in a timely manner (within 1 week).
• Maintain contact with agencies and with community resources that accept VH referrals for housing and employment.
• Participate in weekly supervision and staff meetings.
• Conduct regular apartment inspections to ensure safety and program compliance.
• Complete housing authority paperwork as needed and provide necessary reports.
• Help organize and implement community meetings, resident classes and family events.
• Assume other responsibilities as assigned or required.

Skills

Trauma-informed care

Client-driven approach

Strong communication

Crisis intervention

Diversity sensitivity

Team collaboration

MS Word / Excel

Apricot software

Education

B.A. in Social Service field

A.A. with relevant experience

Tools

Apricot software

Job description

Description

About Us: Vision House is a nonprofit Christian organization helping families with children break the cycle of homelessness. Through transitional housing, programs and supportive services, we provide families in Washington State with opportunities for life change to overcome trauma, generational poverty and situational homelessness. Regardless of race, religion, national origin, gender or sexual preference, every person deserves a healthy home.

Job Summary: The Case Manager provides advocacy, support, and resources to families in Vision House’s transitional housing program. This role focuses on identifying client strengths, addressing barriers, and developing strategies for long-term success. The Case Manager assists residents in achieving goals related to health, employment, finances, education, and permanent housing while maintaining a trauma-informed, client-driven, and strength-based approach to care.

REPORTS TO: Family Program Site Manager

HOURS: 40 hours per week, hourly, Monday-Friday based on program needs

LOCATION: Renton, WA

Our new Case Manager will enjoy the following benefits:

• Starting Pay: $24.00-$27.00 per hour DOE
• Health insurance: Medical $75–$150/month, Dental $13/month, Vision $2/month (family rates available)
• Retirement plan with up to a 3% matching employer contribution
• 3 weeks of paid vacation (increases with service)
• 13 days of paid holidays
• 12 days of Sick Leave (Separate from PFML & FMLA)
• Employee Assistance Program
• Generous Childcare Tuition Assistance

At Vision House, we serve populations from a variety of backgrounds. We strongly value diversity and actively seek applicants that will balance our employment workforce to align with the populations we serve. Questions regarding our commitment to Diversity, Equity, and Inclusion can be directed towards our HR department.

As a Case Manager, you will:

• Provide case management demonstrating a trauma-informed, client-driven, strengths-based, and team approach in philosophy of care.
• Meet with residents weekly to support their goals in health, employment, finances, education/vocation, and permanent housing.
• Offer resources and advocacy for families, women, men, and couples experiencing homelessness.
• Assist in maintaining a healthy, alcohol- and drug-free environment.
• Assist with screening and interviewing of clients.
• Assist with crisis intervention and referrals for residents in need.
• Participate in interventions, including voluntary and involuntary terminations.
• Update client database tracking system (Apricot) and client case notes in a timely manner (within 1 week).
• Maintain contact with agencies and with community resources that accept VH referrals for housing and employment.
• Participate in weekly supervision and staff meetings.
• Conduct regular apartment inspections to ensure safety and program compliance.
• Complete housing authority paperwork as needed and provide necessary reports.
• Help organize and implement community meetings, resident classes and family events.
• Assume other responsibilities as assigned or required.

Requirements

Case Manager candidates should have the following qualifications:

• Preferred Experience: B.A. Degree in Social Service field, or A.A. degree combined with exceptional experience.
• Two years of experience must be direct social service or advocacy work, including assessing client needs and/or determining client benefit eligibility
• Working knowledge of substance use disorders and recovery, preferred
• Strong listening and communication skills with the ability to interact effectively in diverse situations. Demonstrated ability to work effectively and flexibly under stressful conditions.
• Demonstrated ability to be consistent and follow-through on case management tasks.
• Demonstrated ability to work with people of diverse socio-economic backgrounds, ethnicities, beliefs, sexual orientation and lifestyle.
• Proven ability to work independently and in a collaborative team environment.
• Experience in crisis intervention and providing resources to individuals in need.
• Personal qualities of approachability, empathy, sensitivity and flexibility.
• Proficiency in Microsoft Word, Access, and Excel. Preferred experience with Apricot software
• Valid Washington State driver’s license and reliable transportation.
• Must be willing to work a flexible schedule depending on program needs.
• Ability to work 1-2 evenings a week.
• Ability to pass background check.
• Active follower of Jesus Christ and have ability to sign our Statement of Faith.

Physical Demands/Work Requirements

• Must be able to lift and move 25 pounds.

Vision House is a Christian service agency

Applicants will have employment eligibility verified with E-Verify.