SSVF Case Manager I (South King County)

Catholic Community Services; Delaware; On-site; USD 37,567 - 41,796; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Long-Term Disability

Health Savings Account

Flexible Spending Account

PTO & holidays

403(b) Savings Plan

Employee Assistance Program

Job summary

Catholic Community Services in Delaware is seeking a full-time Case Manager to support Veterans and their families under the Supportive Services for Veteran Families program. You will conduct intakes, assess needs, and help secure housing using Housing First and Progressive Engagement approaches.

The role includes HMIS data entry, developing Housing Stability Plans, and coordinating with community resources to achieve rapid rehousing. Competitive benefits accompany a 40-hour work week.

Qualifications

• Post-secondary education in a social services field and a minimum of 1 year experience.
• Experience serving low-income households and connecting to housing and support services.
• Ability to work independently as well as in a team.
• Strong self-motivation with ability to manage multiple tasks in a high-pressure setting.
• Excellent interpersonal, oral and written communication skills.
• Strong organizational and time management skills with thorough record-keeping.
• Computer skills including Microsoft Word and database experience.
• Reliable transportation and valid Washington driver’s license (per CCS policy).
• Upon employment, obtain TB test and CPR/First Aid training.
• Criminal history background checks required.
• Fluency in Spanish preferred.

Responsibilities

• Receive referrals from Coordinated Entry.
• Screen clients for Rapid Resolution.
• Screen households using standardized assessment tools.
• Complete intake and determine eligibility with referred clients.
• Develop and initiate Housing Stability Plans.
• Assist with locating and securing housing.
• Input data into HMIS and maintain records.
• Attend weekly meetings and engage with community resources.

Skills

Interpersonal skills

Communication skills

Time management

Independent work / team player

Microsoft Word

HMIS / data entry

Bilingual (Spanish) preferred

Education

Post-secondary education in a social services field

Tools

HMIS

Database experience

Job description

Overview

This is a Full-time position starting at $27.27 - $30.34/hr. withbenefits package:

Program Description

Supportive Services for Veteran Families provides Rapid Rehousing services for Veterans experiencing homelessness. The focus of the program is to assist Veterans and their families in finding a permanent place to call home. The program is funded through a grant with the Veterans Administration.

Position Description

The Case Manager is a member of the Veterans Services team within Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families program. The position includes outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing financial assistance for housing costs, and assisting clients to secure housing if they are homeless. The Case Manager uses Housing First and Progressive Engagement approaches to engage and work with Veteran households. In addition, the case manager enters client data into the Homeless Management Information System (HMIS). In collaboration with the service team, the Case Manager is responsible for developing and implementing client‑defined, goal‑oriented Housing Stability Plans, assessing the needs of referred households and utilizing VA and community resources to meet identified individual needs with the main goal of stabilizing in permanent housing in the shortest time possible.

Benefits & Compensation

This is a Full‑time, 40‑hour position starting at $27.27 - $30.34 /hr. (D.O.E) witha competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Responsibilities

• Receive referrals from Coordinated Entry
• Screen clients for Rapid Resolution
• Screen households using the standardized vulnerability assessment tool
• Complete intake and determine eligibility with referred clients
• Develop and initiate Housing Stability Plans
• Assist with locating and securing housing
• Input data into HMIS
• Update and carry out client Housing Stability Plan
• Maintain records and reports.
• Attend weekly Navigator and other meetings as necessary
• Navigate clients to community resources
• Crisis Intervention
• Team Development
• Fiscal Management
• Other duties as assigned
• Promote the CCS Mission and programs in the community by:
  • Networking with other social service agencies to advocate for the program and clients; be available to educate and advocate in the community.
  • Treating clients in a culturally sensitive manner and actively seek to become informed on issues where culturally‑determined perceptions may be significant.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Minimum Qualifications

• Post‑secondary education in a social services field and a minimum of 1 year experience working with individuals and/or families with complex needs.
• Experience providing services to low‑income/no‑income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs.
• Ability and willingness to work independency as well as in a team environment;
• Highly motivated self‑starter and ability to coordinate multiple projects/tasks simultaneously in a high‑pressure environment.
• Excellent inter‑personnel skills including excellent oral and written communication skills;
• Excellent organizational and time management skills—Ability to maintain accurate, thorough, timely and complete client files.
• Computer skills including Microsoft Word and database experience.
• Ability to work with a diverse spectrum of high‑need individuals.
• Reliable personal transportation, valid Washington driver’s license, auto insurance, and an acceptable driving record according to CCS’ driving policy, required to provide current driving abstract.
• Upon employment, obtain updated tuberculosis test and CPR, First Aid training.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi‑cultural situations.
• Criminal history background checks are required prior to employment.

Preferred Qualifications

• Fluency in second language, preferably Spanish.

Note: This posting is a summary of the core duties and requirements of the role. A full job description is available upon request and provided upon hire.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.

Catholic Community Services is an Equal Opportunity Employer. Visit www.ccsww.org to learn more.