Family Support Coach (Case Management)

Housing Hope; Everett (WA); On-site; USD 34,440 - 48,216; Full time

Job summary

Housing Hope is seeking a Family Support Coach to provide trauma-informed assessment, case management, and support services to individuals and families transitioning out of homelessness in Snohomish County. The role focuses on strengthening housing stability, increasing income, and building skills for long‑term self-sufficiency.

Travel across properties is required; candidates must have a reliable vehicle and a Washington driver's license.

Qualifications

• Bachelor's or associate degree in social work or related field.
• 3+ years of professional work experience with homelessness or housing insecurity.
• Experience in mental health settings with adults.
• Valid Washington Driver’s License and reliable transportation.
• Ability to maintain timely case notes and documentation.

Responsibilities

• Assess and facilitate entry of individuals and families into housing.
• Develop individualized service plans and identify barriers to self-sufficiency.
• Coordinate referrals and advocate with partner agencies.
• Record case notes and progress updates.
• Conduct community engagement and participate in team meetings.
• Respond to client emergencies and support housing stability.

Skills

Trauma-informed

Case management

Communication

Caseload management

Driver's license

Education

Bachelor's or Associate degree in social work or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Support Coach (Case Management)

Full Time Professional Everett, WA, Everett, WA, US

8 days ago Requisition ID: 1060

Salary Range: $25.00 To $35.00 Hourly

This position provides services across multiple Housing Hope properties throughout Snohomish County and requires regular travel between locations. Candidates must possess a reliable vehicle, a valid driver's license, and the ability to travel throughout the county.

Overview:

Housing Hope and HopeWorks agencies are the largest non-profit developer of affordable housing and provider of human services in Snohomish County and Camano Island. Our mission is to promote and provide affordable housing and tailored services to reduce homelessness and poverty for residents of Snohomish County and Camano Island. We achieve this through a variety of interventions including wrap around services, tailored case management, children’s services, subsidized housing opportunities, adult life skills classes, and access to employment, education, and on-the-job training support

Purpose:

The Family Support Coach provides trauma-informed assessment, case management, and support services to individuals and families transitioning out of homelessness. This role partners with residents to strengthen housing stability, increase income, and build the skills needed for long-term self-sufficiency. The position also contributes to the ongoing development and improvement of service delivery models to better meet participant needs

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assess, orient, and facilitate the entry of individuals and families experiencing homelessness into their new homes.
• Understand the challenges of working with a population affected by homelessness, with a history of domestic violence, substance abuse, gang affiliation and other traumatic circumstances and choices that our residents may face.
• Provide case management and develop individualized family service plans including identification of existing barriers to self-sufficiency, setting housing and income goals, and developing an action plan.
• Evaluate progress and accomplishments of goals regularly, adjusting as needed to improve outcomes. Make referrals to appropriate internal and external providers and resources.
• Coordinate and advocate for the involvement of appropriate professionals from other agencies.
• Partner with Property Management staff regarding move in and departure of families and identify challenges with residents as it pertains to maintaining housing and/or abiding by the lease agreement.
• Record case notes of all notable interactions with participants including high level conversation topics, goal setting, recommended referrals (internal and external), and overall progress.
• Schedule and conduct community engagement activities to encourage community building.
• Maintain accurate and on-going documentation following contract requirements, agency and department policies and procedures.
• Respond to client emergencies.
• Participate in and contribute to team building.
• Attend agency and department meetings.
• Attend inter-agency and networking meetings as appropriate.
• Other tasks and responsibilities as assigned and required by program goals and objectives.
• Assist with other agency requirements as directed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand; climb or balance; stoop, kneel, crouch, or crawl.
• The employee must occasionally lift, carry, push, and pull up to 25 lbs. frequently. Items that are over 25 lbs. must be lifted, carried, pushed, pulled, or moved with proper equipment for assistance (dolly) and proper safety procedures must also be followed.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work in a general office environment as well as an outdoor environment. Possible exposure to weather—heat, wet, cold, wind, and noise.

Requirements:

• Bachelor's or associate degree in social work or related field.
• 3+ years’ professional work experience
  • 3+ years of lived experience working with people experiencing homelessness or housing insecurity, may be considered in lieu of professional work experience.
• Demonstrated work experience in mental health settings, particularly with adult populations experiencing mental health challenges, including but not limited to anxiety, depression, PTSD, and other diagnoses
• Ability to build rapport and maintain supportive, professional relationships with adult clients navigating mental health conditions.
• Dependable personal transportation is required.
• Valid Washington Driver’s License and proof of automobile insurance required.
• Must maintain case notes in a timely manner.

Other Knowledge, Skills & Abilities:

• Be compassionate and open minded to the varying needs of participants.
• Use trauma informed approaches while accompanying participants on their personal journeys.
• Be motivational to encourage residents to follow their goals and recognize and celebrate successes at all levels.
• Critical thinking and problem solving to determine the best plan for each participant.
• Strong written and verbal communication skills to communicate with residents of all ages and backgrounds, external partners, and other departments in the agency.
• Flexibility to manage a case load of varying needs, backgrounds, experiences, and situations.
• Ability to organize and prioritize multiple tasks.
• Ability to work with individuals of varying skills and backgrounds.
• Ability to work as part of a team.
• Ability to work some evenings.

We at Housing Hope embrace and practice a high standard of diversity and inclusion and strive for equity for all persons regardless of race, color, religion, citizenship, national origin, veteran status, marital status, political affiliation, sexual orientation, gender identity, disability, sex, age, status in regard to public assistance, or any other basis protected by local, state or federal law.