Case Manager

Crossroads Rhode Island; Providence, Northern (RI, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Crossroads Rhode Island in Providence, RI seeks a dedicated Case Manager to provide community-based support to individuals and families experiencing homelessness. You will perform comprehensive assessments, develop individualized case plans, and coordinate services to promote housing stability.

Using a housing-first philosophy, you will collaborate with shelter programs, mobile outreach, and clinical partners to remove barriers to housing.

Qualifications

• Bachelor’s degree in Human Services or related field or equivalent experience.
• Certification in Case Management or related field preferred.
• Strong communication, organization, and confidentiality in handling sensitive data.

Responsibilities

• Advocate for clients and deliver services with safety, respect, and effectiveness.
• Access community resources, schedule and attend appointments; maintain documentation.
• Develop client-centered goals and case plans with measurable objectives.
• Coordinate with shelter programs, outreach teams, and partner agencies to promote housing stability.
• Maintain confidentiality and manage 20–30 active cases with regular progress reviews.

Skills

Oral communication

Written communication

Confidentiality

Data entry

Time management

Computer skills

Education

Bachelor’s degree in Human Services

Associates degree in Human Services

Case Management certification

8+ years human services experience

Job description

Description

Title: Case Manager

Reports to: TBD

Location: Providence, RI

Purpose: Provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people where they are at, utilizing a housing first approach. This full- time position provides on-going case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs.

Current Openings

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Program- Shelter - Provides support, advocacy, and case management services to shelter guests located at one of our night-to-night shelters with a focus on removing barriers to and obtaining housing. Current opening is at the Harrington Hall Men's Shelter

Program- Clinical Partnerships- Specialty CM: Provides comprehensive community-based case management services to individuals and families determined to have high acuities, including assessment, case planning, and evaluation of services, transition to housing, and housing-based services. Collaborates with treatment teams from partner agencies and internal departments to ensure coordination of services and successful outcomes.

Program- Mobile Outreach- Works directly with street-homeless individuals and families who are experiencing homelessness by providing short-term, solutions-focused crisis intervention and resources to participants who are not eligible for homeless system resources or for whom no resources are currently available.

Duties and Responsibilities

• Advocate for the mission of the organization and upholds the agency’s values.
• Delivers services with safety, respect, and effectiveness.
• Follows all policies and procedures of the organization.
• Assist participants to access community resources, schedule and attend appointments.
• Maintain professional rapport with service user, peers, and other community service providers.
• Uses assessment information to establish client centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.
• Embraces the Housing First philosophy which focuses on quickly and successfully connect individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry, such as sobriety, treatment or service participation requirements.
• Communicates with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients/residents.
• Provides referrals to appropriate other service providers within the agency and externally.
• Maintains confidentiality in accordance with agency policies, state regulations, HIPPA and appropriate boundaries with clients at all times.
• Balances the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time.
• Advocates for the client/residents as needed. May need to transport clients to/from appointments.
• Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate.
• Attends all required trainings and participates in voluntary trainings as needed.
• Maintain all administrative duties including but not limited to: maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.
• Other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree in Human Services field OR
• Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
• A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
• A minimum of 8 years experience in a Human Services field such as advocacy or case management.

Skills and Abilities

• Ability to work in a fast paced environment.
• Must work well under pressure.
• Must be flexible and able to multi-task.
• Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability.
• Must be solution-focused and organized in achieving objectives with all service users.
• Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments.
• Ability to maintain confidentiality in all aspects of the work environment.
• Excellent oral and written communication skills.
• Computer skills and data entry required.
• Requires reliable transportation outside of the public transit system.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Will spend long hours sitting and using office equipment and computers; lifting up to 20 pounds; speaking; listening; reaching; carrying; must spend long hours on the computer working on projects which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position.
• Work environment: A busy office area.

Equal Opportunity Employer

Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace

Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/