Case Manager

CROSSROADS RHODE ISLAND; Providence (RI); On-site; USD 40,000 - 55,000; Full time

Job summary

A community support organization in Providence, RI, is seeking a Case Manager to provide essential support to individuals and families facing homelessness. The role involves developing case plans, advocating for clients, and connecting them to resources. Candidates should have a degree in a Human Services field or equivalent experience. This full-time position values flexibility and effective communication. Join a team dedicated to making a difference in the lives of those in need.

Qualifications

• Bachelor's degree in Human Services field or equivalent experience.
• Experience working with vulnerable populations.
• Strong organizational and communication skills.

Responsibilities

• Provide community-based support to individuals experiencing homelessness.
• Develop and implement case plans for clients.
• Advocate for clients and assist them in accessing resources.

Skills

Communication skills

Ability to work in fast-paced environments

Organizational skills

Flexibility

Solution-focused approach

Education

Bachelor’s degree in Human Services

Associate’s Degree in Human Services and 2 years experience

Certification in Case Management and 2 years experience

8 years experience in Human Services

Job description

Title:

Case Manager

Reports to:

TBD

Location:

Providence, RI

Purpose:

Provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people where they are at, utilizing a housing first approach. This full‑time position provides ongoing case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs.

Programs:

• Housing Assets: Provides comprehensive, community-based, Permanent Supportive Housing case management services to homeless individuals and families determined to have moderate to high acuity, including assessment, case planning, evaluation of services, transition to housing and housing-based services.
• Rapid Rehousing: Provides comprehensive community-based Rapid Rehousing case management to homeless individuals and families determined to have moderate to high acuity, including assessment, case planning, evaluation of services, transition to housing, and housing-based services.
• Shield: Provides support, advocacy, and case management services to shelter guests located at one of our night‑to‑night shelters with a focus on removing barriers to and obtaining housing. Current opening is at the Harrington Hall Men’s Shelter.
• Housing Problem Solving: Provides comprehensive case management to individuals and families within RI’s Regional Access Points (RAPs). They help individuals and households begin the process of accessing housing, supportive services, and emergency shelter. In addition RAPs provide prevention and diversion support such as employment navigation and connections to critical community resources.

Duties and Responsibilities:

• Advocate for the mission of the organization and upholds the agency’s values.
• Delivers services with safety, respect, and effectiveness.
• Follows all policies and procedures of the organization.
• Assist participants to access community resources, schedule and attend appointments.
• Maintain professional rapport with service user, peers, and other community service providers.
• Uses assessment information to establish client centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.
• Embraces the Housing First philosophy which focuses on quickly and successfully connecting individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry, such as sobriety, treatment or service participation requirements.
• Communicates with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients/residents.
• Provides referrals to appropriate other service providers within the agency and externally.
• Maintains confidentiality in accordance with agency policies, state regulations, HIPAA and appropriate boundaries with clients at all times.
• Balances the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time.
• Advocates for the client/residents as needed.
• Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate.
• Attends all required trainings and participates in voluntary trainings as needed.
• Maintain all administrative duties including but not limited to: maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.
• Other duties as assigned.

Requirements

• Education and Experience:
  • Bachelor’s degree in Human Services field OR
  • Associate’s Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
  • A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
  • A minimum of 8 years experience in a Human Services field such as advocacy or case management.
• Skills and Abilities:
  • Ability to work in a fast paced environment.
  • Must work well under pressure.
  • Must be flexible and able to multi-task.
  • Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability.
  • Must be solution-focused and organized in achieving objectives with all service users.
  • Must be able to motivate and organize self to complete tasks with service users, often in non‑therapeutic environments.
  • Ability to maintain confidentiality in all aspects of the work environment.
  • Excellent oral and written communication skills.
  • Computer skills and data entry required.
  • Requires reliable transportation outside of the public transit system.
• Physical Demands and Work Environment:
  • Physical demands: Will spend long hours sitting and using office equipment and computers; lifting up to 20 pounds; speaking; listening; reaching; carrying; must spend long hours on the computer working on projects which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position.
  • Work environment: A busy office area.
• Equal Opportunity Employer:
  • Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.