Case Manager

LCSNW; Portland (OR); Hybrid; USD 78,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription benefits

Disability insurance

Life insurance

Vacation time

Sick leave

Paid holidays

Floating holidays

403(b) retirement

Employee assistance

Student loan forgiveness

Job summary

Lutheran Community Services NW is hiring a Case Manager to support refugees, asylum seekers, and immigrants. The role focuses on resettlement, service planning, and connectivity to community resources, with responsibilities spanning in-home and field-based work.

The position emphasizes multilingual, culturally competent service delivery, client advocacy, and collaboration with partners. A valid driver’s license and reliability are required.

Qualifications

• High school diploma or equivalent is required.
• Ability to work under pressure in a multicultural setting.
• Excellent organizational and interpersonal skills.
• Experience with Google Suite and Office365.
• Valid state driver license and reliable transportation.

Responsibilities

• Maintain case management for refugee clients per contracts.
• Develop strength-based service plans to overcome barriers.
• Connect clients with community networks for long-term integration.
• Provide transportation to appointments and ensure language access.
• In-home services including needs assessments and referrals as needed.
• Keep regular contact with active cases and document progress.
• Maintain organized case files and timely reports.
• Coordinate services through referrals to refugee providers.
• Ensure culturally appropriate service delivery and advocacy.
• Maintain compliance with program requirements and reporting.
• Model professional communication and support among staff.
• Show awareness of cultural/socioeconomic factors in delivery.

Skills

English communication

Organizational skills

Interpersonal skills

Google Suite

Microsoft Office 365

Multicultural teamwork

Education

High school diploma

Tools

Driver’s license

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Case Manager assists and supports refugee, asylum, and immigrant clients to help them resettle and integrate into their new community and provide the resources and support to achieve self-sufficiency.

• Maintain case management for refugee clients in accordance with state and federal-funded contracts
• Work with clients to develop strength-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers
• Connect clients with community networks and support systems to ensure their long‑term integration into the community (this may include working closely with volunteers who are supporting clients)
• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and have access to public transportation, to attend required appointments and ensure that language access is provided at these appointments
• Provide in-home services to refugees including case management, needs assessments, cultural orientation, education, crisis support, information and referrals as needed.
• Keep in regular contact with active cases per contractual requirements, including home‑visits, office meetings, community orientation, and phone calls
• Maintain organized case files, complete accurate progress notes for all services provided, submit necessary reports in a timely manner, and keep shared tracking forms up to date
• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers
• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary
• Maintain compliance with all relevant program/department requirements, including and not limited to adhering to all record‑keeping and reporting requirements.
• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network.
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served.

HOW YOU WILL BE A GREAT FIT:

• High school diploma or equivalent is required.
• Ability to work well under pressure and work effectively in a multicultural setting
• Excellent organizational skills and interpersonal skills.
• General experience with Google Suite and Microsoft Office365.
• This position requires valid state driver license and reliable transportation for business purposes, such as between work locations and community settings. This position is responsible for driving clients in a personal and/or agency rental.
• Excellent communication skills with the ability to read, write, and speak in English.
• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance are required.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.