Case Management Supervisor

Utah; Salt Lake City (UT); On-site; USD 75,000 - 100,000; Full time

Job summary

University of Utah Health is seeking a Case Management Department Manager to oversee day-to-day operations, plan and coordinate intradepartmental activities, and supervise staff. The role includes training, evaluating performance, and ensuring policy compliance within a 24/7 health system.

The position may involve acting as Case Manager or Utilization Review Nurse, with responsibilities for quality metrics and system improvements. Commitment to patient care and collaboration is essential.

Qualifications

• RN license in Utah or eligible to obtain within 90 days under the Interstate Compact.
• Three years of Case Management experience.
• Two years working as a supervisor or equivalent.

Responsibilities

• Coordinates work of an area in the department aligned with goals and values.
• Drives operations in line with department strategy and policies.
• May hire, orient, and develop Case Managers and support staff.
• Conducts evaluations, coaching, and disciplinary actions as needed.
• Ensures accurate time and attendance reporting for direct reports.
• Functions as Case Manager and/or Utilization Review Nurse as necessary.
• Tracks and analyzes quality of service and utilization statistics.
• Collaborates with IS personnel to implement system improvements.
• Evaluates plans of care and monitors quality and effectiveness of care.
• Manages daily assignments and workflows; may require rotating shifts.

Skills

Leadership

Communication

Organization

Education

BSN or equivalent

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for the day to day management of the Case Management Department. Plans, directs, coordinates and evaluates all intradepartmental and interdepartmental activities. This position supervises employees or processes by coordinating and overseeing work assignments. This individual participates in the interview process as well as assesses, develops and provides training for new and existing employees. This position has the authority to determine appropriate training needs and initiate disciplinary action. This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Coordinates the work of an area in the department in mission, vision, and values.
• Drives the operation in alignment of goals and strategy of the department.
• May manage the hiring, orienting and development of Case Managers and support staff.
• May conduct employee evaluations, coaching, and disciplinary processes to align employee performance and behaviors.
• Drives operations in alignment with policies and procedures.
• Responsible for the training and education of staff.
• Accountable for the accurate reporting of time and attendance of direct reports.
• Functions as Case Manager and/or Utilization Review Nurse as necessary.
• Tracks and analyzes Case Manager quality of service and utilization statistics.
• Works collaboratively with information systems personnel as needed to implement case management system improvements.
• Evaluates plan of care and monitors quality and effectiveness of care provided.
• Assess, plan, and implement strategies for managing daily assignments and workflows.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
• Demonstrated organizational, human relations and effective communication skills.
• Ability to resolve staff and scheduling conflicts in order to meet department goals and needs.
• Ability to orchestrate multiple tasks simultaneously.

Qualifications

Required

• Bachelor's of science in nursing or equivalency.
• Three years of Case Management experience.
• Two years working as a supervisor or equivalency.

Licenses Required

• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

Preferred

• Basic Life Support Health Care Provider card through American Heart Association, or obtain within one month of hire.
• Certified Case Management designation.
• Master's degree in Nursing.

Working Conditions and Physical Demands

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects involving patient care or medical equipment. This position does not provide any direct patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Climbing, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an affirmative action/equal opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

This position may require the successful completion of a criminal background check and/or drug screen.