Case Manager

Jobtailor; Norristown (Montgomery County); On-site; USD 50,000 - 60,000; Full time

Job summary

Jobtailor is seeking a dedicated Behavioral Health Case Manager to serve participants in the Norristown area. You will conduct assessments, develop individualized plans, and connect clients with community resources to support recovery goals.

Responsibilities include advocacy, coordination among providers and families, and maintaining thorough documentation. A related bachelor's degree and strong communication skills are required. This is an on-site role with community-based work expectations.

Qualifications

• Bachelor's degree in a related field is required.
• Experience in behavioral health or related human services is preferred.
• Strong communication, organization, and time management skills are essential.

Responsibilities

• Conducts comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develops, implements, and monitors individualized service plans.
• Assists participants in establishing recovery goals and outcomes.
• Advocates for access to services and community resources.
• Provides community-based case management and supports.
• Coordinates services among providers, families, and supports systems.
• Documents services provided and participant progress.
• Maintains compliance with agency requirements and documentation standards.
• Maintains regular participant contact through office, community, home, and virtual visits.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Assess needs

Problem solving

Independent worker

Relationship building

Advocacy

Coordination skills

Confidentiality

Documentation systems

Computer proficiency

Education

Bachelor's Degree in Human Services

Tools

Documentation systems

Computer proficiency

Job description

Responsibilities

• Conducts comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develops, implements, and monitors individualized service and treatment plans.
• Assists participants in establishing recovery goals and achieving positive outcomes.
• Advocates for participants to ensure access to appropriate services, supports, and community resources.
• Provides community-based case management and support services.
• Conducts screenings, referrals, and service coordination activities.
• Connects participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Assists participants with obtaining benefits and entitlements, including but not limited to Medicaid, Social Security benefits, housing assistance, and community resources.
• Coordinates services among providers, families, caregivers, and support systems.
• Monitors participant progress and adjusts service plans when necessary.
• Maintains regular participant contact through office, community, home, and virtual visits as appropriate.
• Supports crisis intervention and resource coordination when needed.
• Provides education regarding available services, resources, and recovery supports.
• Accurately documents services provided, participant progress, and service outcomes.
• Maintains compliance with agency, licensing, accreditation, and funding source requirements.
• Documents time worked accurately.

Requirements

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.
• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.
• Valid driver's license with acceptable driving record required.
• Ability to work effectively in both office and community-based settings.
• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem-solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.
• Ability to maintain confidentiality and professional boundaries.

Core Competencies

Demonstrates expertise in conducting comprehensive assessments, developing individualized service plans, and coordinating community-based resources to support participants in achieving recovery goals. Proficient in advocacy, crisis intervention, and maintaining compliance with relevant regulations and documentation standards.

Highest-signal resume keywords

• Bachelor's Degree In Human Services
• Case Management Experience
• Behavioral Health Services Knowledge
• Strong Verbal And Written Communication Skills
• Service Coordination Skills

Hard Skills

• Comprehensive Assessments
• Individualized Service Plans
• Crisis Intervention
• Documentation Systems Proficiency
• Resource Coordination
• Participant Progress Monitoring
• Benefits And Entitlements Assistance
• Screenings And Referrals
• Community Resource Knowledge
• Time Management

Soft Skills

• Strong Organizational Abilities
• Problem-Solving Skills
• Critical Thinking Skills
• Ability To Work Independently
• Relationship Building

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Behavioral Health
• Addiction Recovery
• Mental Health
• Human Services
• Community Resources