Case Manager

Randstad; New York (NY); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

17–27 days PTO

10 sick/3 personal days

12 holidays

Medical/dental/vision

403(b)

Transit subsidy

Tuition reimbursement

Job summary

The Center for Urban Community Services (CUCS) seeks a Case Manager for The Lenninger Residence, a 92-unit permanent supportive housing community. You will provide person-centered case management to support clients in achieving housing stability, health, recovery, and self-sufficiency.

Key responsibilities include developing individualized plans, helping clients secure benefits and housing, crisis intervention, and onsite/field services with thorough documentation.

Qualifications

• Education/Experience: HS Diploma + 2 yrs (CM I) to Bachelor’s +4 yrs (CM IV).
• Strong communication, organization, and crisis management skills.
• Bilingual preferred; ability to travel across NYC.
• Valid driver’s license may be required.

Responsibilities

• Develop and update individualized service plans based on client strengths and goals.
• Assist clients with securing benefits, maintaining housing, and accessing healthcare/community resources.
• Provide crisis intervention, medication support, and assistance with activities of daily living.
• Deliver services onsite and in the field (home visits, accompanying clients to appointments).
• Maintain timely, accurate documentation and client records per regulatory standards.

Skills

Strong communication

Organization

Crisis management

Bilingual

Computer proficiency

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

CUCS has partnered with Randstad, a world leader in connecting top talent with rewarding careers, to fill this crucial role. This is a permanent role with our client on W-2. Why join the team at CUCS? Pioneering, Evidence-Based Work

• A Nearly 50-Year Legacy of Proven Impact: CUCS has spent almost five decades refining integrated care. Joining means working with an established leader that sets the citywide standard for ending homelessness and addressing mental health challenges.

• Whole-Person, Integrated Care: Instead of applying isolated band-aids, CUCS combines affordable housing, primary medical care, psychiatric care, and social work into a single model—delivering real, long-term stability rather than temporary fixes.

Purpose-Driven Culture & Mission

• Rooted in Dignity and Human Connection: Services are person-centered and strengths-based. Employees operate as partners and advocates rather than just service providers, meeting people where they are without judgment.

• Systemic Impact: Work at CUCS directly addresses root causes like housing insecurity, mental health stigma, and systemic inequities at scale across New York City.

Professional & Personal Growth

• Multidisciplinary Learning: Staff work side-by-side with interdisciplinary teams (social workers, medical staff, housing specialists), gaining exposure to trauma-informed care, evidence-based interventions, and crisis management.

• Clear Career Pathways: With structured career levels, internal mobility, and tuition reimbursement, CUCS invests directly in employee advancement.

salary: $44,240.56 - $59,930.96 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

About the Role:

The Center for Urban Community Services (CUCS) seeks a Case Manager for The Lenninger Residence, a 92-unit permanent supportive housing community. You will provide person-centered case management to support clients in achieving housing stability, health, recovery, and self-sufficiency.

Key Responsibilities:

• Develop and update individualized service plans based on client strengths and goals.

• Assist clients with securing benefits, maintaining housing, and accessing healthcare/community resources.

• Provide crisis intervention, medication support, and assistance with activities of daily living.

• Deliver services onsite and in the field (home visits, accompanying clients to appointments).

• Maintain timely, accurate documentation and client records per regulatory standards.

Requirements:

• Education/Experience: Ranging from HS Diploma + 2 yrs experience (CM I) to Bachelor’s + 4 yrs experience (CM IV). College credits may substitute for experience.

• Skills: strong communication, organization, and crisis management skills; computer proficiency; bilingual preferred.

• Physical/Field Work: Ability to travel throughout NYC, escort clients via public transit, and lift up to 30 lbs. Valid driver's license may be required.

Benefits:

17–27 days PTO, 10 sick/3 personal days, 12 holidays, medical/dental/vision, 403(b), transit subsidy, tuition reimbursement.

• Additional Information
  • EEO:
    CUCS is an EEO Employer and Prohibits Discrimination/Harassment of Any Kind.

The essential functions of this role include:

• working in a smoke free environment
• working weekends
• Scheduling Appointments
• Organization
• Prioritizing
• Decision Making
• Handling Confidential Information
• Problem Solving
• Working Independently
• Written Communication
• Microsoft Office
• Time Management
• Bilingual Spanish Preferred
• Verbal Communication
• Case Management
• Years of experience: 2 years
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.