Case Manager

Fortune Society Inc.; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide essential support services to justice-involved clients facing challenges such as mental illness and homelessness. This role involves conducting assessments, creating personalized service plans, and offering ongoing support to help clients achieve their goals. The ideal candidate will possess strong communication and interpersonal skills, with a proven ability to work collaboratively with diverse populations. Join a mission-driven organization that values the contributions of individuals who have successfully transitioned from incarceration or substance abuse to a stable lifestyle. This opportunity allows you to make a meaningful impact in the community while working in a supportive and dynamic environment.

Qualifications

• Experience with special needs populations, especially justice-involved clients.
• Proficient in Microsoft Office tools and excellent communication skills.

Responsibilities

• Conduct intake assessments and create individualized service plans for clients.
• Provide ongoing supportive services and crisis intervention as needed.
• Travel across boroughs to provide services to clients.

Skills

Interpersonal Skills

Communication Skills

Assessment Skills

Crisis Intervention

Education

Associate’s Degree in Human Services

Bachelor’s Degree in Human Services

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Job Details

Job Location: Academy (West Harlem) - New York, NY

Position Type: Full-Time Non-Exempt

Salary Range: $50000.00 - $55000.00 Salary/year

Description

Title: Case Manager

Unit: Scattered Site Housing

Reports to: Program Director

Status: Full Time – Non Exempt

Salary Range: $27.47 - $30.22 per hour

Location: 625 West 140^th Street

Days/Hours: Monday – Friday 9am - 5pm (Some flexibility required)

Date Prepared: October 10th, 2024

Position Summary:

The Case Manager will perform initial assessments, provide ongoing supportive services both in the field and in the office, and maintain documentation requirements for justice-involved clients with histories of mental illness, substance use, and homelessness.

Essential Duties and Responsibilities:

1. Conduct intake needs assessments on clients eligible and accepted for housing services;
2. Create individualized service plans and Outcome Stars for each client. Document all client services, including successful and unsuccessful outreach attempts;
3. Conduct crisis intervention with clients, as needed;
4. Assess client’s need for temporary rental subsidy and furniture/moving allowance;
5. Assist clients in obtaining all necessary documentation to facilitate benefits application process. Assist clients with completion of and submitting client’s application to appropriate benefits provider agency (e.g., HRA, Social Security);
6. Act as a liaison to representatives of benefits administrations;
7. Act as liaison in conjunction with property management, between client and landlord, to mediate any landlord-tenant issues;
8. Provide ongoing counseling and supportive services needed to achieve goals stated in client service plan and Outcome Star;
9. Travel across the 5 boroughs on mass transportation as assigned and as needed to provide services to assigned participants.

Qualifications

Qualifications:

Education: Associate’s Degree in Human Services or/and five years of experience working with special needs population; a High School Diploma and eight years of experience working with special population or a bachelor’s degree in human services is preferred with at least 2 years of experience with the target population.

Work Experience: Candidate must have the ability to oversee a caseload of 15 clients. In addition, must be able to provide a collaborative assessment of needs, create and implement service plan, monitor progress and evaluate services provided to the individual client.

Computer Skills: Proficient in Microsoft Excel, Word, and Outlook with a working knowledge of PowerPoint.

Communication Skills: Candidate will possess the ability to have excellent writing, editing and verbal communication skills.

General Work Behaviors/Skills: Excellent interpersonal skills with ability to interact culturally, linguistically, and diplomatically with diverse internal and external individuals.

Requirements related to our mission: The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.

Travel Requirements: Physical ability to travel throughout the 5 boroughs via public transportation in accordance with client location(s).

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Individuals must be able to climb several flights of stairs to perform home visits when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.