Case Manager

Services for the UnderServed; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

S:US in New York is seeking a Case Manager to support families facing housing instability. You will conduct intake within 24 hours, assess psychosocial and housing needs, and develop service plans with family participation.

You will coordinate with housing providers, accompany families to appointments, advocate for clients, and help secure permanent affordable housing while maintaining documentation and on-call crisis support.

Qualifications

• Bachelor's Degree in Human Services or related field is required.
• MSW or CASAC credentials are desired.
• Experience working with chronically homeless individuals with co-occurring disorders preferred.

Responsibilities

• Conduct intake within 24 hours of admission, explaining rights and grievance procedures.
• Assess psychosocial, vocational/educational, and housing needs and document findings.
• Develop and monitor individual and family service plans with family members.
• Coordinate with housing providers, real estate contacts, and landlords to secure housing.
• Advocate for families, participate in crisis intervention, and support daily living skills.

Skills

Experience with chronically homeless

Cultural competency

Bilingual preferred

Education

Bachelor's Degree in Human Services or related field

MSW or CASAC credentials desired

Job description

Min

USD $45,000.00/Hr.

Max

USD $50,000.00/Yr.

Position Overview

The Case Manager will;

Responsibilities

• Conduct intake process with new family members within 24 hours of admission. This includes but is not limited to explanation of client’s rights and responsibilities and grievance procedures.
• Conduct psychosocial, vocational/educational, and housing assessments and documentation of same.
• Meet weekly to develop and monitor individual and family service plans in conjunction with family members to meet the family’s needs.
• Provide child care referrals and assist families to navigate the NYC Department of Education system.
• Establish linkages and maintain solid working relationships with supportive housing providers, real estate brokers, managing agents, and landlords as a resource for family members.
• Assess consumer readiness and barriers towards obtaining affordable permanent housing.
• Escorting and preparing family members for successfully securing and maintaining permanent housing.
• Accompany family members on medical, public benefit, and housing appointments, as necessary.
• Assist family members with identifying and securing permanent affordable housing.
• Prepare and assist family members with the housing application/interview process.
• Collaborate with other service providers to secure needed services for families.
• Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
• Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
• Develop referral network to support household members, especially minor children.
• Assist family members with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up.
• Assist family members with problem solving and crisis intervention by addressing all emergency situations as appropriate.
• Act as advocate for family members as appropriate; encourage and support self- advocacy.
• Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills.
• Work as a member of the social service team in the development of on-site and off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration.
• Liaison to community-based services and groups including civic, social service government, and business organizations.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Adhere to on call system to facilitate crisis intervention, emergencies and other situations that require immediate action.
• Maintains CPR/ First Aid and Mandated Reporter Certification on annual basis.
• Maintain up-to-date, accurate, complete, and timely consumer chart documentation in compliance with agency standards.
• Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
• Assist in building evacuation during fire drills and building emergencies.
• Evening and weekend hours will be required.

Qualifications

• Bachelor’s Degree is Human Services field required, MSW or CASAC credentials are desired.
• Experience working with chronically homeless individuals with co-occurring disorders.
• Ability to work with a culturally diverse population.
• Bilingual Preferred; NYS Driver’s License Preferred but not required.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on the Benefits Page and see how S:US invests in you .

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

2026-18724