Case Manager

Services for the UnderServed; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Prescription/Vision/Li​

403(b)

Credit Union

FSAs

Short-and-Long-Term Disability

Transportation Plan

Generous Paid Vacations and Holidays

Job summary

Services for the UnderServed is seeking a dedicated Case Manager in Brooklyn, NY. This role focuses on providing comprehensive case management within a Certified Community Behavioral Health Clinic (CCBHC) to serve vulnerable populations with complex needs.

Field work dominates the schedule, with travel required and occasional crisis response. Responsibilities include developing service plans, linking clients to medical, behavioral health, and social services, and advocating for client needs

Qualifications

• Bachelor's Degree in Human Services or related field.
• 2 years’ experience with individuals with mental illness, substance abuse issues and/or a history of homelessness.
• Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System.

Responsibilities

• Provide case management to assigned caseload.
• Develop and monitor individual service plans in conjunction with agency consumers.
• Assist agency consumers with accessing needed community services through the development of a referral network and follow up.
• Assist agency consumers with problem solving and crisis intervention.
• Accompany agency consumers to medical, psychiatric, and public benefit appointments as needed.
• Advocate for consumers and encourage self-advocacy.
• Identify daily living skills issues and provide hands-on assistance or referrals.
• Maintain strong relationships with therapeutic support services to ensure quality care.
• Document all services in compliance with agency standards.
• Collaborate with the social service team on off-site recreation, socialization, educational and skill-building activities.
• Liaise with community-based services and organizations.
• Participate in supervision, meetings, case conferences, and trainings.
• Adhere to on-call system for crisis intervention and emergencies.
• This role comprises 75% field work; travel is required; driving not required.
• Perform other duties as assigned.

Skills

Computer literacy

Education

Bachelor's Degree in Human Services or related field

Master’s Degree in Human Services or related field

Tools

Microsoft Word

Excel

PowerPoint

Windows OS

Email

Job description

Location: Brooklyn, NY

Min: USD $45,000.00/Yr.

Max: USD $55,000.00/Yr.

Position Overview

Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). "CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs"\.

SCOPE OF ROLE

The ideal candidate will provide Case Manager services to clients within the scope of the clinic and be creative, innovative, open to change.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide case management to assigned caseload


• Develop and monitor individual service plans in conjunction with agency consumers


• Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up


• Assist agency consumers with problem solving and crisis intervention


• Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary


• Act as advocate for consumer as appropriate; encourage and support self-advocacy


• Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills


• Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care


• Documentation of all services in compliance with agency standards


• Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration


• Liaison to community-based services and groups including civic, social service government, and business organizations


• Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings


• Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action


• This role is comprised of 75% field work, travel is required, driving is not required


• Other duties as assigned.

Benefits Overview

• Medical/Dental/Prescription/Vision/Life Insurance


• 403(b)


• Credit Union


• FSAs


• Short-and-Long-Term Disability


• Transportation Plan


• Generous Paid Vacations and Holidays

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's Degree in Human Services or related field.


• 2 years’ experience with individuals with mental illness, substance abuse issues and/or a history of homelessness.


• Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System.

Preferred Qualifications & Skills

• Master’s Degree in Human Services or related field.


• Bilingual English/Spanish is a plus.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on Benefits Page and see how S:US invests in you .

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID 2026-18886

Work Location: In Person