Case Manager - Fordham Village

Jericho-Project; New York (NY); On-site; USD 53,000 - 55,000; Full time

Job summary

Jericho Project in New York seeks a Case Manager to provide residential and long-term support to homeless and at-risk adults transitioning into permanent housing. You will manage a caseload of approximately 20–25 individuals, with frequent tenant contact, meetings, and aftercare contacts, including documentation in electronic health records.

The role requires strong organizational and communication skills, experience with low-income or homeless populations, and a preference for Spanish fluency.

Qualifications

• Bachelor’s degree in human services or related field.
• Strong organizational, writing, communication, and computer skills.
• Some relevant experience working with low-income or homeless populations.
• Fluent in Spanish is strongly preferred.
• Candidates must be self-starters with energy to work within the community.

Responsibilities

• Provide direct case management services on-site and in the field, including mental health and substance use assessments and service planning.
• Use person-centered approaches and evidence-based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Maintain accurate tenant files/charts in electronic health records and update case notes.
• Develop and review Individual Service Plans and document progress toward goals.
• Coordinate with community providers and serve as liaison with tenants.
• Facilitate groups on life skills, education, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.

Skills

Organizational skills

Communication skills

Writing skills

Computer skills

Spanish language

Education

Bachelor’s degree in human services or related field

Tools

Electronic health records (EHR)

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Jericho Project Case Manager will be responsible for providing residential and long term support services to homeless and at-risk adults transitioning into permanent housing. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low income individuals. Case Manager will be required to have frequent contact with tenants, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues is expected.

Job Details

• Position: Case Manager
• Location: Fordham Village (Bronx)
• Reports To: Assistant Program Director
• Status: Non-Exempt
• Compensation: $53,000.00 to $55,000.00 annualized

Responsibilities

• Provide direct case management services (on-site and in the field). Case management services will include but not limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant.
• Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Utilize electronic health record. Maintain accurate and up-to-date tenant files/charts.
• Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided. Case Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
• Serve as a liaison between tenant and community providers.
• Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with Workforce Opportunities Staff to assist tenant in developing employment related goals, where applicable.
• Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate landlord-tenant disputes that threaten housing stability.
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness.
• Provide crisis intervention as needed.
• Provide all services in a manner that respects cultural differences amongst tenants.
• Carry out other duties as assigned by leadership.

Requirements

• A Bachelor’s degree in human services or related field.
• Must possess strong organizational, writing, communication, and computer skills.
• Some relevant experience working with low-income or homeless populations.
• Fluent in Spanish is strongly preferred.
• Candidates must be self-starters with the skills and energy to work within the community.
• Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. The Case Manager is regularly required to walk, stoop, and kneel. The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5 pounds. The Case Manager is regularly required to move throughout the facility while carrying out job duties.

ADA Specifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.