Case Manager

Soul Saving Station Church; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Soul Saving Station Shelter is seeking a compassionate Case Manager to support residents by coordinating care plans, documenting progress, and connecting individuals to services. This role emphasizes building trust, ensuring individualized support, and advocating for resident well-being.

The ideal candidate will manage caseloads, collaborate with community providers, and respond to emergencies with professionalism and empathy. This is a full‑time on‑site position at the shelter in New York.

Qualifications

• Experience in case management, social services, or related work preferred.
• Strong documentation and organizational skills.
• Excellent communication and problem‑solving abilities.
• Ability to manage sensitive situations with professionalism and compassion.

Responsibilities

• Manage resident caseloads and coordinate individualized service plans.
• Monitor resident progress and evaluate case outcomes.
• Help residents work toward personal goals, wellness, and greater independence.
• Advocate for residents and assist with informed decision-making.
• Coordinate care and collaborate with outside agencies, service providers, and community resources.
• Maintain accurate case notes, incident reports, and resident documentation in Mission Tracker.
• Participate in behavioral support planning and disciplinary procedures when necessary.
• Respond appropriately to emergency situations and coordinate with law enforcement, fire, or mental health services when needed.
• Participate in team meetings and case review discussions.
• Assist with on-call coverage on a rotating monthly basis

Skills

Case management

Social services

Documentation

Communication

Crisis management

Tools

Mission Tracker

Job description

Job Description

Soul Saving Station Shelter is seeking a compassionate and organized Case Manager to support residents by providing direct case management services, coordinating care plans, and helping individuals work toward stability, wellness, and long-term independence.

This role is ideal for someone who is passionate about serving vulnerable populations, building strong client relationships, and helping residents navigate resources and support systems.

The Case Manager plays a vital role in advocating for residents, coordinating services, maintaining documentation, and ensuring individualized support throughout the case management process.

Responsibilities

• Manage resident caseloads and coordinate individualized service plans
• Monitor resident progress and evaluate case outcomes
• Help residents work toward personal goals, wellness, and greater independence
• Advocate for residents and assist with informed decision-making
• Coordinate care and collaborate with outside agencies, service providers, and community resources
• Maintain accurate case notes, incident reports, and resident documentation in Mission Tracker
• Participate in behavioral support planning and disciplinary procedures when necessary
• Respond appropriately to emergency situations and coordinate with law enforcement, fire, or mental health services when needed
• Participate in team meetings and case review discussions
• Assist with on-call coverage on a rotating monthly basis

Qualifications

• Experience in case management, social services, behavioral health, shelter services, or related human services work preferred
• Strong documentation and organizational skills
• Excellent communication and problem‑solving abilities
• Ability to manage sensitive situations with professionalism and compassion
• Experience working with vulnerable or underserved populations preferred
• Ability to collaborate effectively with internal staff and outside agencies
• Strong crisis management and decision‑making skills

Ideal Candidate

You are:

• Compassionate and resident‑focused
• Organized and detail‑oriented
• Calm under pressure
• Skilled at building trust and professional relationships
• Passionate about helping individuals achieve stability and independence

Why Join Soul Saving Station Shelter

• Meaningful work that directly impacts lives
• Opportunity to support residents on their path toward stability
• Collaborative, mission‑driven environment
• Purposeful work with real community impact