Case Manager

Socket.dev; New London (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

Dental & Vision Insurance

403(b) Retirement Plan with 10% match

Vacation and Sick accruals

11 paid Holidays

Education/Training annually

Licensure Reimbursement

Meaningful work

Job summary

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is seeking a compassionate Case Manager in New London, CT to connect clients with services, perform intake, and guide treatment through transition to community supports.

You will collaborate with counseling staff and external providers in a multidisciplinary team to achieve positive outcomes, with emphasis on trauma-informed care and recovery-oriented practice.

Qualifications

• Associate's degree preferred; or equivalent knowledge and experience in substance abuse and community support services.
• Valid Driver's License with the ability to drive a company vehicle required.
• Strong communication, organizational, and problem-solving skills.
• Experience with or knowledge of motivational interviewing, crisis intervention, and community resource coordination preferred.
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
• Ability to work both independently and collaboratively within a multidisciplinary team
• Friendly, patient, and empathetic approach when working with clients and external partners

Responsibilities

• Interview clients, complete intake information, review records, and confer with other professionals to evaluate client needs and circumstances
• Use motivational interviewing to coach and empower clients toward positive outcomes
• Refer clients to other support services as needed, including medical evaluation and treatment, social services, and employment services
• Use professional judgment, in conjunction with assigned providers, to plan, develop, and implement effective intervention plans that support a continuum of care and the most positive clinical outcomes
• Assist clients with treatment plan objectives through exploration of problems, examination of attitudes and feelings, consideration of alternative solutions, and decision making
• Coordinate case management needs, bringing together services, agencies, resources, and clients to assist with discharge planning and referrals
• Provide crisis intervention services in response to clients experiencing acute emotional or physical distress
• Provide education and information to individual clients and groups on alcohol and drug use disorders, available services, and community resources including additional treatment options and 12-step and other community-based programs
• Meet with counseling staff and other relevant stakeholders to report on client progress and discuss and modify established treatment plans as needed
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

Skills

Strong communication

Organizational skills

Problem-solving

Motivational interviewing

Crisis intervention

Community resource coordination

Trauma-informed care

Team collaboration

Empathy

Education

Associate's degree preferred

Job description

Recovery Support Case Manager | New London, CT

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD)

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeast Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Yearand 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking a compassionate and resourceful Case Manager to provide client placement, referral, and discharge planning services — connecting individuals with the resources, support, and care they need to achieve lasting recovery.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work making a lasting difference in the lives of individuals in recovery

What You’ll Do:

As a Case Manager, you will work directly with clients to assess their needs, coordinate services, and help guide them through treatment and into the community supports that will sustain their recovery. You will collaborate closely with counseling staff, external providers, and community partners as part of a multidisciplinary team dedicated to positive client outcomes.

Responsibilities include:

• Interview clients, complete intake information, review records, and confer with other professionals to evaluate client needs and circumstances
• Use motivational interviewing to coach and empower clients toward positive outcomes
• Refer clients to other support services as needed, including medical evaluation and treatment, social services, and employment services
• Use professional judgment, in conjunction with assigned providers, to plan, develop, and implement effective intervention plans that support a continuum of care and the most positive clinical outcomes
• Assist clients with treatment plan objectives through exploration of problems, examination of attitudes and feelings, consideration of alternative solutions, and decision making
• Coordinate case management needs, bringing together services, agencies, resources, and clients to assist with discharge planning and referrals
• Provide crisis intervention services in response to clients experiencing acute emotional or physical distress
• Provide education and information to individual clients and groups on alcohol and drug use disorders, available services, and community resources including additional treatment options and 12-step and other community-based programs
• Meet with counseling staff and other relevant stakeholders to report on client progress and discuss and modify established treatment plans as needed
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You’ll Need:

• Associate's degree preferred; or equivalent knowledge and experience in substance abuse and community support services
• Valid Driver's License with the ability to drive a company vehicle required
• Strong communication, organizational, and problem-solving skills
• Experience with or knowledge of motivational interviewing, crisis intervention, and community resource coordination preferred
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
• Ability to work both independently and collaboratively within a multidisciplinary team
• Friendly, patient, and empathetic approach when working with clients and external partners

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across southeastern Connecticut. We believe in second chances and the power of recovery — and our case management team plays a vital role in connecting people to the resources and pathways that make recovery possible. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you’re ready to make a real and lasting difference in people’s lives, we want to hear from you.

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.

Monday-Friday, 8am-4pm