Case Manager

Pittsburgh Airport Area Chamber of Commerce; Moon (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Holy Family Institute is seeking a Case Manager for the Journey of Hope LTFC program in Moon Township, PA. The role involves coordinating intake assessments, ISPs, family reunification, and discharge while ensuring thorough documentation and compliance with ORR/DPW standards.

The position requires 3–5 years of human services experience, clearances (Act 33/34, FBI), and a valid PA driver’s license. Expect supervision, ongoing trainings, and adherence to HIPAA protocols.

Qualifications

• 3–5 years of progressive experience in human services.
• Act 33/34 and FBI clearances required.
• PA driver’s license required.
• Must be at least 21 years old.
• Ability to lift or push a minimum of 20 lbs. and up to 50 lbs. with assistance.

Responsibilities

• Coordinate case management services, including intake assessment, ISP development, family reunification, and discharge.
• Ensure proper documentation in each child’s case file.
• Submit incident, ChildLine, and CPS reports within mandated timelines.
• Maintain HIPAA and ORR/DPW compliance and confidentiality.
• Engage in supervision, trainings (40+ hours annually) and ensure staff meet job qualifications.

Skills

Bilingual ability

Education

Master’s degree preferred

Bachelor’s degree in behavioral sciences or related field

Job description

Program:Journey of Hope Long Term Foster Care (LTFC)
Reports to: Manager of Case Management Services
Location: Moon Township, PA
Hours: Full-Time position, exempt

ESSENTIAL FUNCTIONS:

The Case Manager is responsible for coordinating case management services. The Case Manager’s tasks shall include development of intake assessment, individual service plan, family reunification and discharge. The Case Manager shall also ensure that all services provided to each child are properly documented in each child’s case file. Final approval for hire will be done by the Project Officer of the Office of Refugee and Resettlement which is a sub-agency of the Department of Health and Human Services of the federal government.

KEY RESPONSIBILITIES:

• Demonstrates leadership by promoting agency mission and professionalism, fostering teamwork, making sound decisions, and handling conflict and crises constructively.
• Builds and maintains strong relationships with staff, clients, sponsors, and community stakeholders while supporting a collaborative team environment.
• Ensures timely, accurate documentation, including intake assessments, case reviews, progress reports, referrals, and compliance with ORR/DPW requirements.
• Manages family reunification process, including identifying sponsors, maintaining weekly communication, assessing readiness, preparing cases, and coordinating safe releases.
• Coordinates and contributes to Individual Service Plans (ISP) by collaborating with clinicians and multidisciplinary teams to ensure appropriate services and track progress.
• Maintains consistent communication with sponsors and minors, coordinating visits, facilitating calls, gathering input and supporting reunification efforts.
• Facilitates service coordination, including referrals, collaboration with external providers, and ensuring minors’ engagement in program and community activities.
• Supports discharge planning, including safety planning, medical coordination, referrals to post-release services, and completion of discharge documentation.
• Utilizes a team-based approach, collaborating with youth care workers and interdisciplinary staff to address minors’ medical, emotional, and social needs.
• Maintains regular direct contact with minors, monitoring progress, supporting goals, and ensuring compliance with ORR communication standards.
• Complete and submit incident, ChildLine, and CPS reports within mandated timelines, ensuring audit and compliance readiness. Ensures compliance with policies and regulations, including HIPAA, ORR guidelines, and agency procedures while maintaining confidentiality. Engages in professional development, including supervision, trainings (40+ hours annually), skill application, and meeting all job qualifications (education, bilingual ability, and clearances). Completes other duties as assigned by supervisor.

REQUIREMENTS:

• Master’s degree preferred, or a bachelor’s degree in behavioral sciences, human services, or a related social service field
• 3–5 years of progressive experience in human services.
• Must have Act 33/34 and FBI clearances and valid PA driver’s license.
• Strongly encouraged to have experience in child welfare and/or case management.
• Required clearances: Act 33, Act 34, and FBI clearances.?
• Must be at least 21 years of age.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to lift or push a minimum of 20 lbs. by themselves or up to 50 lbs. with the assistance of other

COMMITMENT TO SOCIAL JUSTICE

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be “Faithful Listeners” and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that “God is Found in Everyday Activities” we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe “Loving Relationships” means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.

Holy Family Institute is an Equal Opportunity Employer.