Case Manager

SOAR365; Mill Road (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Merit increases

Health, dental, and vision

12 paid holidays

Sick and vacation leave

ZayZoon paycheck access

Disability benefits (short & long-term

Flexible spending accounts

403(b) retirement with match

Life insurance

Employee development

Wellness programs

Discounted tuition

Job summary

SOAR365 is seeking a dedicated Case Manager to provide individualized service management for participants across Day Support, Respite, Summer Camp, and Employment Services. This full-time role emphasizes collaboration, advocacy, and person-centered planning to promote choice, independence, and quality of life.

You will coordinate ISPs, complete annual assessments, maintain documentation, monitor progress toward ISP goals, and serve as the primary advocate for participants and their networks.

Qualifications

• Bachelor's degree in a related health or human services field preferred; however, a combination of education, training and experience may be considered instead of a degree, with a minimum requirement of a high school diploma or equivalent.
• Two years of experience working with individuals with disabilities or medical concerns.
• Experience in service management and related documentation.
• Strong knowledge of community resources, human services systems, and applicable regulations.
• Excellent communication, analytical, and documentation skills.
• Ability to work independently, manage multiple priorities, and travel between program locations using personal or alternative transportation.

Responsibilities

• Coordinate and manage services for assigned participants across multiple programs, including reviewing intake documentation and developing individualized service plans (ISPs) with participants, representatives, caregivers, and stakeholders.
• Complete annual assessments, maintain accurate documentation, monitor progress toward ISP goals via reviews and on-site observation, and finish required quarterly reports.
• Act as the primary point of contact and advocate for participants and their support networks; attend and facilitate planning and problem-solving meetings; interface with community partners and agencies.
• Maintain current knowledge of community resources and applicable regulations to support participants.

Job description

About the Role

Make a meaningful difference as a Case Manager at SOAR365. In this full-time role, you'll provide individualized service management for participants receiving Day Support, Respite, Summer Camp, and Employment Services. This position is ideal for a detail-oriented, compassionate professional who values collaboration, advocacy, and person-centered planning. If you're passionate about supporting individuals with disabilities and enjoy coordinating services that promote choice, independence, and quality of life, this role offers the opportunity to create lasting impact within a mission-driven organization.

Who We Are: SOAR365

For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Key Responsibilities & Duties

In this role, you will be responsible for the overall coordination and management of services for assigned participants across multiple programs. This includes reviewing intake documentation, gathering additional information as needed, and developing individualized service plans (ISPs) in collaboration with individuals, legally authorized representatives, caregivers, support coordinators, and other stakeholders. The role involves completing annual assessments, maintaining accurate and comprehensive documentation, monitoring progress toward ISP goals through documentation review and on-site observation, and completing required quarterly reports. The Case Manager serves as the primary point of contact and advocate for participants and their support networks, attends and facilitates planning and problem-solving meetings, interfaces with community partners and agencies, and maintains current knowledge of community resources.

Requirements & Qualifications

Qualified candidates will have a bachelor's degree in a related health or human services field, which is preferred; however, a combination of education, training, and experience may be considered instead of a degree, with a minimum requirement of a high school diploma or equivalent. Candidates must have relevant specialized training, certifications, and work experience, including at least two years of experience working with individuals with disabilities or medical concerns, with demonstrated experience in service management and related documentation. Strong knowledge of community resources, human services systems, and applicable regulations is essential, along with excellent communication, analytical, and documentation skills. The ability to work independently, manage multiple priorities, and travel between program locations using personal or alternative transportation is required.

Hours & Schedule

Monday-Friday, 8:00 a.m.-4:30 p.m.

Total Rewards & Benefits

Our market-competitive total rewards package includes:

• Merit increases

• Comprehensive health, dental, and vision coverage

• 12 paid holidays

• Sick and vacation leave

• Immediate access to your paycheck through ZayZoon

• Short- and long-term disability benefits

• Flexible spending accounts (FSA)

• 403(b) retirement plan with employer match and immediate vesting

• Life insurance

• Employee development and training programs

• Wellness programs

• Discounted tuition to South University

Equal Opportunity & Workplace Commitment

SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.

We are a Drug-Free Workplace.

Reasonable Accommodations

If you need reasonable accommodation when applying for a position on our website, please contact us at [phone] and ask for Human Resources.