Case Manager

Perfect Care Inc.; Middletown (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Perfect Care Inc. seeks a Community Support Professional to help clients achieve independence by providing person-centered support across housing, healthcare, employment, and personal development.

You will work to integrate clients into the community through tailored services and local resource connections. Responsibilities include coordinating referrals, maintaining service plans, documenting encounters within 24 hours, and collaborating with families and providers to support ongoing progress

Qualifications

• Minimum of 2 years of experience in homecare or community-based human services.
• Excellent communication, documentation, and organizational skills.
• Valid driver’s license and reliable transportation preferred.

Responsibilities

• Establish rapport with clients and uphold professional boundaries.
• Assist clients to access housing, healthcare, and social resources.
• Maintain regular contact per service plan.
• Coordinate referrals for medical care, entitlements, transportation, and education.
• Develop and monitor person-centered care plans.
• Document encounter notes within 24 hours.
• Submit monthly summary reports by the 21st.
• Support client independence and community integration.

Skills

Communication skills

Documentation

Organizational skills

Independent work

Education

High school diploma or GED

Job description

Location: Community-Based / Client Residences
Hours: Varies – Based on Client Needs and Service Plans

Job Summary:

The Community Support Professional (CSP) plays a vital role in helping individuals achieve greater independence and quality of life by providing person-centered support services. This role focuses on assisting clients in navigating various life domains such as housing, healthcare, employment, and personal development, with the goal of integrating fully into the community.

Key Duties and Responsibilities:

• Establish and maintain professional rapport with clients, upholding strong ethical boundaries
• Support client integration into the community by connecting them with local resources for housing, healthcare, and social inclusion
• Maintain regular contact with clients as defined in their service plan
• Coordinate and assist with referrals for medical care, entitlements, transportation, education, employment, legal assistance, and more
• Assist with money management and provide support in obtaining and maintaining entitlements
• Develop, implement, and monitor person-centered care plans throughout all stages, including intake and discharge
• Enhance independent living skills through direct instruction, modeling, prompting, and hands-on assistance
• Identify barriers to clients’ goals and connect them to services that address these challenges
• Conduct regular meetings with clients to review progress, mental health stability, appointments, and discharge readiness
• Perform routine apartment or room inspections and provide assistance in maintaining cleanliness as needed
• Build and maintain collaborative relationships with families, natural supports, and external providers
• Facilitate or co-facilitate psychoeducational or skill-building groups as needed
• Attend team meetings, staff trainings, supervision, and interdisciplinary rounds
• Support clients with completing redetermination forms, SNAP applications, and other essential documents
• Complete and submit encounter notes within 24 hours of client interactions
• Submit monthly summary reports by the 21st of each month

Qualifications:

• High school diploma or GED required
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
• Minimum of 2 years of experience in homecare or community-based human services
• Strong communication, documentation, and organizational skills
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transportation preferred