Case Manager

Armed Forces Benefit Association; Lincoln (NE); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

401k plan

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance program

Career growth opportunities

On-site gym (Alexandria, VA office)

Job summary

Armed Forces Benefit Association (AFBA) in Lincoln, Nebraska, is seeking a Case Manager to oversee a book of business and administer voluntary group insurance accounts with emphasis on billing. You will monitor premiums, perform reconciliation, post remittances, and coordinate with stakeholders to keep account statuses accurate while delivering responsive customer service.

The position offers a flexible hybrid schedule (3 days in, 2 days remote) in Lincoln, with a strong benefits package

Qualifications

• Bachelor’s degree or equivalent experience in financial related field.
• Understanding of basic accounting principles required.
• Experience with premium and reconciliation is a plus.

Responsibilities

• Manage and oversee group accounts and daily activities.
• Billing and reconciliation: audit and adjust billing; post premium remittances.
• Coordinate with necessary parties to maintain account statuses.
• Maintain records of premium activities and provide regular reports.
• Assist with customer calls, draft correspondence, and improve service.

Skills

Billing & reconciliation

Accounting basics

Customer service

Problem solving

Education

Bachelor’s Degree (Accounting/Finance)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

Full-time, Regular Lincoln, NE, US

3 days ago Requisition ID: 1162

Salary Range: $50,000.00 To $50,000.00 Annually

About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBAemerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.

We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is in Lincoln, NE.

About the role:

This role of Case Manager will manage a book of business, providing daily administration and maintenance of voluntary group insurance accounts with particular focus on billing and reconciliation of employee life insurance premiums.

Below are some of the major job responsibilities:

• Manage and Oversee Group Accounts: Assume ownership of all daily activities on assigned group accounts, ensuring effective and efficient account management.
• Billing and Reconciliation: Monitor, audit, and adjust group account billing for accuracy and timeliness. Reconcile and post incoming premium remittances accurately.
• Communication and Coordination: Coordinate and communicate with necessary parties to maintain up-to-date account statuses and resolve billing discrepancies.
• Record Maintenance and Reporting: Maintain accurate records of all premium activities, manage group payment histories, and provide regular summary reports on challenges and service improvements.
• Customer Support and Problem Solving: Assist with customer calls and inquiries, draft correspondence, and proactively build service improvements to enhance customer relations.

Education, Licensure, Certification, and Experience:

• Bachelor’s Degree (strong preference for accounting or finance) or equivalent experience in financial related industry a plus
• Previous premium and reconciliation experience or subsequent accounting classes, preferred
• Understanding of basic accounting principles, required.

Benefits we offer:

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (12)
• life insurance
• short- and long-term disability insurance
• employee assistance program
• career growth opportunities
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources ([e-mail]). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.