Member Services Representative Trainee

Armed Forces Benefit Association; Staunton (VA); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401k plan with employer match

Paid time off

Career growth opportunities

Flexible spending accounts

Short- and long-term disability insurance

Employee assistance program

Friendly, collaborative culture

Job summary

A nonprofit organization supporting military personnel is seeking a candidate for a customer service role to manage insurance inquiries and maintain member information security. The ideal candidate will possess excellent communication and multitasking skills while adhering to privacy laws. This position is based in Staunton, VA and offers comprehensive benefits including health insurance and career growth opportunities.

Qualifications

• Ability to quickly learn and apply knowledge of systems and technology.
• Understanding of life insurance products and compliance guidelines.
• Strict adherence to privacy laws.

Responsibilities

• Respond promptly to insurance inquiries and take necessary actions.
• Ensure security of member information.
• Handle member requests within guidelines.

Skills

Customer service skills

Attention to detail

Multitasking

Time management

Active listening

Clear communication

Education

High School diploma, GED, or equivalent

Job description

Armed Forces Benefit Association Provided Pay Range

This range is provided by Armed Forces Benefit Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$39,000.00/yr - $40,000.00/yr

About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carries that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities—rather than the bottom line—drives our business.

About the role

This position provides a full range of duties to support the member. This role promptly and accurately responds to all insurance inquiries and completes appropriate actions to provide high levels of service to customers, colleagues, and market partners. This position is in Staunton, VA.

Essential Duties and Responsibilities

• Scan and upload member update forms
• Participate in team communications
• Ensure security of all member information, following processes, procedures, and compliance requirements
• Take phone calls and escalate, if appropriate
• Handle all member requests within guidelines; document all actions taken
• Respond to shared email box
• Review and process member updates
• Scan and upload new business applications
• Monitor and take action on PO Box correspondence

Who we are seeking

The ideal candidate for this position will possess the ability to quickly learn and effectively apply knowledge of relevant systems, databases, and technology essential to their role. A working understanding of life insurance products and industry policies is crucial, though the willingness to develop this expertise is also valued. Strict adherence to privacy laws and company guidelines is a must, with a strong focus on safeguarding client information. Candidates should demonstrate excellent multitasking skills, maintaining professional and efficient customer service while navigating various systems. Key attributes include active listening, clear communication, attention to detail, and a proactive service orientation, alongside strong time management skills. Personal accountability, taking ownership of both successes and mistakes, is essential, as is a commitment to driving the organization toward its goals.

Education/Experience Requirements

• High School diploma, GED, or equivalent required
• Understanding of the Military, including National Guard, and First Responder Culture or the ability to learn

Benefits we offer

• Health insurance (medical, dental, and vision)
• Flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• Paid time off
• Paid holidays (12)
• Life insurance
• Short- and long-term disability insurance
• Employee assistance program
• Career growth opportunities
• On-site gym and locker rooms (Alexandria, VA office only)
• Friendly, collaborative culture

Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavor to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources ([e-mail]). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.