Case Manager

Phoenix Group Home, LLC; Lima (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Phoenix Group Home, LLC in Lima, OH seeks a Full-Time Case Manager to provide coordinated behavioral health services. You will assess, plan, implement, coordinate, monitor, advocate, and evaluate options to promote recovery and independence for clients.

The role requires collaborating with the care team, maintaining client participation, and ensuring timely communication with families and referral sources.

Qualifications

• Education: high school diploma or GED; bachelor’s degree preferred.
• Experience: minimum of 3 years of case management experience.

Responsibilities

• Act as liaison between therapist, care team, client and family to coordinate care.
• Arrange family visits, coordinate transportation and ensure client needs are met.
• Maintain clear communication between family, referrals source and Path Behavioral Healthcare.
• Attend court hearings as appropriate.
• Ensure documentation and billing adhere to policy and standards in the EHR system.
• Maintain compliance with charting, audits, and Phase System of Care requirements.
• Attend supervisory and team meetings; present case management reports.
• Facilitate individual and group meetings as assigned.
• Oversee ISP-related activities and crisis intervention planning.

Skills

Communication skills

Interpersonal skills

EHR competency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Electronic Health Record (EHR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

Full Time Lima, OH, US

TITLE:Case Manager, Behavioral Health RESPONSIBLE TO:Regional Leadership WORKAREA:Outpatient sites and Community

SUMMARY:The Case Managers primary role, under the direction of Regional Leadership and the Case Manager Supervisor, is to provide support and coordinating services based on client needs and treatment plans. The case manager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. As a Case Manager, you will assess, plan, implement,coordinate,monitor,advocate,andevaluatetheoptionsandservicesrequiredtopromote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards.

In this role, you will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The Case Manager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to Case Management across various disciplines.

BLOODBORNE PATHOGEN CATEGORY I:Tasks with actual blood/body fluid exposure are not included in this position’s duties as the job requires therapeutic counseling only.

DUTIES AND RESPONSIBILITIES

Day-To-Day Responsibilities

• Actasaliaisonbetweenthetherapist,othercareteammembers,client,andclient'sfamily to coordinate the best care.
• Arrangefamilyvisits,coordinatetransportation,andensureclients'needsaremet.
• Maintainclearandongoingcommunicationbetweenthefamily,referralsource,andPath Behavioral Healthcare.
• Attendcourthearingsasappropriate.
• Ensuredocumentationandbillingadheretopolicy,PathBehavioralHealthcarestandardsof practice, and all applicable compliance standards within the EHR system.
• Maintaincompliancewithchart/documentationauditcriteria,billingreviews,andPhase System of Care requirements.
• Attendsupervisoryandteammeetings;presentaccuratecasemanagementreportsreflecting services provided and clients' responses to treatment.
• Facilitateindividualandgroupmeetingsasassigned.
• Serveonagency qualityassurance orothercommitteesasassigned.
• Facilitate the further development of daily living skills if identified by the client and/or parent or guardian.
• Addressandresolveclient/guardianconcernsinatimelymanner.
• Oversee the implementation of the individual plan of service, supporting the client's aspirations,goals,anddesiresforoptimizingindependence,promotingrecovery,and developing and maintaining natural support systems.
• Ensureongoingclientparticipationindiscussionsoftheirplans,goals,andstatus.
• Identifyandaddressgapsinservice,aswellasmonitorunderandover-utilizationof authorized services.
• Identifyandassistinbusinessdevelopment/referralsourcecommunicationandcollaboration efforts.
• Coordinateandassisttheclientincrisisinterventionanddischargeplanning,including community support systems following hospitalization.
• Maintainanorganizedpracticeandschedule,beatworkontimeandreadytowork,and leave work at the completion of client care responsibilities.
• Reduceclientreschedulingbyinformingtheappropriatepersonoftimeoffwork.
• MaintainstrictcompliancewithHIPAAguidelines,confidentialityagreements,billingand coding guidelines, and company policy.
• Maintainademeanorofpositiveprofessionalismandserveasamodelforothersto exemplify the mission and vision of Path Behavioral Healthcare.

Coordinationofthe IndividualSupportPlan (ISP)

• ServicesidentifiedintheISP.
• Assistancewithaccessingnatural supportsystems inthe community.
• Coordinationwithformalcommunityservicesandsystems.
• System monitoring.
• Coordinationandassistancein crisismanagementandstabilization.
• Clientadvocacyand outreach.
• Seekeducationandtrainingspecifictoclient care; provide client education.
• Mentalhealthinterventionsaddressingsymptoms,behaviors,thoughtprocesses,etc.,tohelp clients eliminate barriers to seeking or maintaining education and employment.
• Activitiesthatincreasetheclient'scapacitytopositivelyimpacttheirenvironment.
• Assume additional duties as assigned by the Case Manager Supervisor or Regional Leadership.

QUALIFICATIONS

Education:Candidate must have a High School Diploma or GED. Bachelor’s degree is preferred.

Experience:Candidates must have a minimum of 3 years of case management experience.

Physical Effort:This position requires the ability to work under stressful conditions and to work irregular hours.

Communication Skills:Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.

Interpersonal Skills:Thesuccessfulcandidatemustdemonstratetheabilitytointeractandassistin a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.

Essential Technical/Motor Skills:Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.

Background:The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.