Case Manager

Starting Point Behavioral Healthcare; Hilliard (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Retention bonus

PSLF eligibility

Health insurance

Life insurance

401(k) match

Generous PTO

Paid holidays

Job summary

Starting Point Behavioral Healthcare is seeking a dedicated case manager to support individuals and families across Nassau County, FL. This role coordinates care, links clients to programs, and advocates to ensure access to needed services in home and community settings.

The position requires a bachelor's degree in a related field and relevant experience or Medicaid certification eligibility. Growth opportunities and a mission-driven culture are emphasized.

Qualifications

• Provide case management services and document activities per agency, state, and Medicaid standards.
• Coordinate care by linking clients to internal programs and community resources.
• Advocate for clients and ensure access to needed services.

Responsibilities

• Provide case management services and electronically document activities in compliance with standards.
• Coordinate care by linking clients to internal programs and community resources.
• Advocate for clients and ensure access to needed services.
• Work closely with individuals, families, and supports in home and community settings.
• Monitor service delivery to meet needs and goals.
• Maintain timely documentation and compliance with regulations.
• Collaborate with team and contribute to improvements.

Skills

Advocacy

Care coordination

Communication

EHR experience

Education

Bachelor's degree in Psychology, Social Work, Health Education, or related human services field

Tools

EHR systems

Job description

Multiple Locations Across Nassau County, FL (Fernandina Beach, Yulee, Callahan, Hilliard) - Just North of Jacksonville
Full-Time | $20.35/hr + Bonus Opportunities

Make an Impact

Support individuals and families facing mental health challenges by coordinating care, removing barriers, and connecting them to essential services. Your work will play a key role in helping clients achieve stability, independence, and improved quality of life.

Why Join Us?

• Up to $1,750 Retention Bonus (Year 1) + ongoing tenure-based rewards
• Eligible for PSLF (public service loan forgiveness)
• Health, Dental & Vision Insurance (85% employer-paid for employee coverage)
• Employer-Paid Life Insurance
• 401(k) with 50% Match (up to 6%)
• Generous PTO - vacation and sick leave accrual
• Paid Holidays + Floating Holiday
• Leadership & career growth opportunitiesA supportive and mission-driven culture

What You'll Do

• Provide case management services and electronically document all activities in compliance with agency, state, and Medicaid standards
• Coordinate care by linking clients to internal programs and community resources
• Advocate for clients and ensure access to needed services
• Work closely with individuals, families, and natural support systems in home and community settings
• Monitor service delivery to ensure needs are met and goals are achieved
• Maintain accurate, timely documentation and ensure compliance with all regulations
• Collaborate with team members and contribute to program and agency improvements

What You Bring

• Bachelor's degree in Psychology, Social Work, Health Education, or related human services field

AND one of the following:

• 1 year of experience working with adults with serious mental illness and/or children with serious emotional disturbances
• OR
• 3 years of experience working with children with serious emotional disturbances
• OR
• 2 years of experience working with adults with serious mental illness

• Certification or certification-eligible by Medicaid as a Case Manager

Preferred

• Experience in outpatient mental health or case management settings
• Strong advocacy and care coordination skills
• Excellent written and verbal communication skills
• Experience with electronic health records (EHR) systems

What Success Looks Like

• Effective coordination of care and service delivery
• Strong client advocacy and engagement
• Timely, accurate, and compliant documentation
• Positive collaboration with team members and community partners

Additional Requirements

• Successful completion of Level II Background, MVR, and Drug-Free Workplace screenings