Case Manager

Harmony Health Group; Haverhill (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Training program

Flexible scheduling

Full-time & part-time options

Meaningful work

Job summary

Harmony Health Group in Massachusetts is seeking a Case Manager to support the clinical team by coordinating patient care, recording communications, and guiding daily schedules in line with state and federal regulations.

As CM, you will perform assessments, document progress, facilitate discharge planning, coordinate with outside providers, and help connect clients to community resources while maintaining HIPAA compliance.

Qualifications

• 2+ years of experience with behavioral health clients.
• Experience in mental health or substance use services.
• Experience working on a multidisciplinary team.

Responsibilities

• Coordinate and implement patient-related activities.
• Maintain daily progress notes and communications.
• Assist discharge planning and community referrals.
• Facilitate treatment team and cross-department communications.
• Ensure schedules align with facility policies.
• Complete competency assessments and keep certifications up to date.

Skills

Team collaboration

Communication skills

Organizational skills

Interpersonal skills

Stress resilience

Problem solving

Tools

Microsoft Office

Job description

Who is Harmony Health Group

Harmony Health Group was founded in 2015 with the mission of providing a safe, supportive, and therapeutic environment for individuals struggling with substance use disorders. Our first facility offered a flexible continuum of care designed to help clients navigate each step of their recovery journey.

Description

Who is Harmony Health Group Harmony Health Group was founded in 2015 with the mission of providing a safe, supportive, and therapeutic environment for individuals struggling with substance use disorders. Our first facility offered a flexible continuum of care designed to help clients navigate each step of their recovery journey. Since then, we’ve continued to grow and broaden our services to include co-occurring and primary mental health treatment, allowing us to better meet the needs of the communities we serve. We remain committed to expanding access to high-quality, evidence‑based behavioral health care; delivered by a team of dedicated professionals who are passionate about making a difference.

Why Harmony Health Group

• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Robust training program with clear pathways for professional growth and advancement
• Flexible scheduling options, with 1st, 2nd, and 3rd shifts available
• Full-time and part-time positions to match your ideal work‑life balance
• Meaningful, rewarding work where you play a key role in supporting clients on their recovery journeys

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Job Title: Case Manager

Department: Clinical

Reports to: Clinical Director

About This Role

The Case Manager (CM) is responsible for assisting the Clinical team in coordinating, implementing and executing various patient related affairs to assist the patients while they are in treatment. The CM is responsible for recording and monitoring various communications, activities and interactions of the patients while they are housed in the facility. The CM is responsible for assisting with the overseeing of patients' in their daily schedules within the facilities policies and procedures and in accordance with the standards of the State and Federal Regulations.

As a Case Manager with Harmony Health Group, you will:

• Assist with the supervision of patients' in their daily activities.
• Case Management Initial Assessment
• Daily progress notes
• Daily Department and Cross Departmental communication/Treatment team.
• Daily documentation and facilitating of assignment notes.
• Daily running, documentation and facilitating of an activity and its notes.
• Daily running, documentation and facilitating of group and its notes.
• Works with the therapists to ensure that Discharge planning and Instructions are completed throughout the patient’s treatment and are clear and complete.
• Assists and completes phone calls with patients and any communication with outside providers.
• Conducts assessments of the client's legal, vocational/educational, and basic life needs and facilitates a bridge between the client and community resources to resolve the client's needs or issues.
• Assistance in completing Coordination of Benefits documents.
• Facilitating, recording and completing Family Pre‑assessments.
• Assisting and recording of possible discharges, transfers and AMAs (Leaving Against Medical Advice).
• Ensure the patient follows clinical schedule.
• Facilitating patient tours of the treatment facilities.
• Redirecting and reporting patient’s if rules are broken
• Seeks corrective criticism and has the ability to evaluate suggestions objectively.
• Maintains acceptable overall attendance.
• Promotes a favorable/positive work atmosphere.
• Attends in‑services and educational training as necessary and as assigned.
• Seeks out learning experiences and incorporates new knowledge in practice.
• Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
• Reports personal symptoms of suspected illness of contagious diseases to the Clinical Director.
• Communicate effectively both orally and in writing.
• Independently solve problems and follow through.
• Organize and function independently in an office environment.
• Perform other tasks and duties as assigned.
• Completes all competency assessments as required by the facility.
• Required to maintain certifications up to date including but not limited to: (CPR, Verbal De‑Escalation, HIPAA, HIV/AIDS, Infection Control)

Requirements

You will be successful in this role if you:

• Ability to work as a team member and have management, communication, organizational and interpersonal skills
• Ability to work under stressful conditions and be flexible in relation to department needs
• Knowledge of Joint Commission standards within the Department
• Demonstrates Proficiency in Verbal and written Communication Skills
• Knowledge of State and Federal Statutes Regarding Patient Confidentiality Laws
• Knowledge of Drug Free Workplace Policies
• Knowledge of Workplace Violence
• Knowledge of current technology
• Knowledge of Substance Use Disorder
• Familiar with community resources

Key Skills We Hope You Have

• 2+ years of working with people with behavioral health needs (trauma, mental illness and/or substance abuse)
• Experience in providing services in the mental health or Substance Abuse community
• Experience working on a multidisciplinary team
• Tenacity and ability to think out of the box and work creatively to engage participants
• Knowledge of the criminal justice system and community resources
• Computer literate. Proficient in Microsoft Office applications
• Excellent verbal and written communication skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Working Conditions And Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position is required to work in indoor and outdoor environments as needed. Potential exposure to violent situations. No potential exposure to airborne/bloodborne pathogens and other potentially infectious materials.