Case Manager

Dream Dental; Goodlettsville (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay + incentive plan

Full benefits package

Health insurance

Dental and vision insurance

401(k) with employer match

Life insurance

Short-term & long-term disability

Paid time off

Paid holidays

Supportive, collaborative leadership

Career growth and advancement

Job summary

Dream Dental – Goodlettsville, TN is seeking a Case Manager / Treatment Coordinator to join our busy dental practice. This full-time role features a rotating 4-day work week and a strong focus on presenting treatment plans and guiding patients through decisions.

With 3 doctors and a supportive leadership team, you will educate patients, manage financing options, and coordinate with clinicians to optimize scheduling and production while delivering an exceptional patient experience.

Qualifications

• 3+ years of dental business office experience.
• High school diploma or equivalent.
• Management or supervisory experience preferred.
• Knowledge of dental terminology and office procedures.
• Knowledge of accounting and administrative principles.
• Knowledge of dental practice management software preferred.
• Knowledge of MS Office.

Responsibilities

• Present treatment plans clearly, confidently, and compassionately.
• Educate patients on their recommended treatment and options.
• Build relationships and establish trust with patients.
• Guide patients toward moving forward with treatment and increase case acceptance.
• Discuss treatment costs, insurance benefits, and payment options.
• Assist patients with third-party financing and payment arrangements.
• Coordinate with doctors and clinical team to communicate plans.
• Help optimize doctor schedule and maximize productive chair time.
• Monitor office KPIs and contribute to production goals.
• Follow up with patients with unscheduled treatment.
• Create an exceptional patient experience from presentation through scheduling.

Skills

Communication skills

Interpersonal skills

Sales skills

Goal-oriented

Organized

Education

High school diploma or equivalent

Tools

Dental practice management software

MS Office

CareCredit

Sunbit

Cherry

Job description

Description

Case Manager / Treatment Coordinator

Dream Dental – Goodlettsville, TN
Full-Time | Rotating 4-Day Work Week

Dream Dental is looking for an experienced, confident, and patient-focused Case Manager / Treatment Coordinator to join our growing team in Goodlettsville, Tennessee!

We are a busy, established practice with 3 doctors, a strong patient base, supportive leadership, and excellent opportunities for growth. We’re looking for someone who can confidently present treatment, build trust with patients, and help them take the next step toward accepting the care they need.

If you’re motivated by helping patients, enjoy a goal-oriented environment, and have a strong track record of case acceptance, we’d love to meet you!

What You’ll Do

• Present treatment plans clearly, confidently, and compassionately
• Educate patients on their recommended treatment and help them understand their options
• Build strong relationships and establish trust with patients
• Guide patients toward moving forward with recommended treatment and increase case acceptance
• Discuss treatment costs, insurance benefits, and available payment options
• Assist patients with third-party financing and payment arrangements
• Coordinate closely with doctors and the clinical team to ensure treatment plans are clearly communicated
• Help optimize the doctor schedule and maximize productive chair time
• Monitor office KPIs and contribute to daily and monthly production goals
• Follow up with patients who have unscheduled treatment
• Help create an exceptional patient experience from treatment presentation through scheduling

What We’re Looking For

• Previous dental Treatment Coordinator or Case Manager experience required
• Strong understanding of dental treatment and insurance
• Proven ability to confidently present treatment and close cases
• Experience with third-party financing platforms, including:
  
  • CareCredit
  • Sunbit
  • Cherry
• Strong communication, interpersonal, and sales skills
• Goal-oriented and motivated by achieving results
• Organized and detail-oriented
• Comfortable working in a busy, high-volume dental practice
• Professional, positive, and team-oriented
• Ability to build trust and connect with patients while confidently asking for the sale

Schedule

Full-Time Rotating 4-Day Work Week

• Week 1: Monday–Thursday
• Week 2: Tuesday–Friday
• Week 3: Wednesday–Saturday
• Then the rotation repeats, Saturdays and availability until 6p on some days required.

This schedule provides a consistent 4-day work week while allowing the team to provide excellent patient access throughout the week.

What We Offer

• Competitive pay + incentive plan
• Full benefits package
• Health insurance
• Dental and vision insurance
• 401(k) with employer match
• Life insurance
• Short-term & long-term disability
• Paid time off
• Paid holidays
• Supportive, collaborative leadership team
• Career growth and advancement opportunities
• Opportunity to be part of a growing, high-performing dental practice

Ready to Make an Impact?

Requirements

Education and Training

• 3+ years of dental business office experience.
• High school diploma or equivalent.
• Management or supervisory experience preferred.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of accounting and administrative principles and procedures.
• Knowledge of dental practice management software preferred.
• Knowledge of MS Office.

FLSA Status: Salary, Exempt

Reports to: Director of Sales