Experienced Dental Treatment Coordinator

Grand Mission Dentistry; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding

Growth opportunities

Competitive pay

Job summary

A dental practice in Richmond, VA is seeking an experienced Treatment Coordinator to enhance patient care and ensure effective case acceptance. The role requires a warm and engaging personality, strong organizational skills, and the ability to present financial options confidently. Responsibilities include guiding patients through treatment options, maintaining accurate treatment records, and ensuring smooth communication with the clinical team. The practice offers a competitive salary and supports growth within a high-energy team environment.

Qualifications

• Proven experience as a Treatment Coordinator in a dental setting.
• Strong understanding of dental procedures and case presentation.
• Ability to make financial presentations clearly and confidently.

Responsibilities

• Guide patients through treatment options and financial presentations.
• Build rapport with patients to enhance their experience.
• Maintain accurate notes and treatment plans.

Skills

Patient communication

Case acceptance

Financial coordination

Organizational skills

Solution-focused

Tools

Open Dental

Job description

Treatment Coordinator (TC)

Grand Mission Dentistry | Richmond, TX

Are you bubbly, confident, and energized by helping people say “YES” to their health? Do you thrive in a fast-paced, high-performance environment where results matter?

Grand Mission Dentistry is seeking a highly experienced Dental Treatment Coordinator who can step into the role with confidence and immediately contribute to case acceptance and patient experience.

About Grand Mission Dentistry

We are a patient-centered, growth-focused practice known for advanced dentistry, high clinical standards, and a warm, welcoming experience.

We believe treatment coordination is not about “selling dentistry,” but about educating, guiding, and advocating for patients — while driving real results.

Position Overview

The Treatment Coordinator is responsible for guiding patients from diagnosis to commitment by:

• Building trust and rapport
• Clearly explaining recommended treatment
• Presenting financial options confidently
• Supporting patients through decisions without pressure

This is a front-facing, detail-driven, performance-based role.

Schedule Expectations

This role requires a consistent and flexible schedule to support patient care and office flow. Our office operates Monday through Saturday, and this position is structured as a 4-day work week based on the needs of the practice. Team members are expected to work two Saturdays per month as part of their regular schedule. We are looking for someone who values reliability, adaptability, and being fully present during their scheduled days to support both patients and the team.

Experience Requirement

We are specifically seeking a seasoned Treatment Coordinator who:

• Can hit the ground running with minimal training
• Already understands dental procedures, case presentation, and insurance basics
• Does not require hands-on, step-by-step training from our team

We will train on our systems and workflows, but not on foundational TC skills.

Who We’re Looking For

You will be a strong fit if you are:

• Naturally warm, engaging, and relationship-driven
• Confident discussing treatment and finances
• Organized, proactive, and detail-oriented
• Comfortable working with goals, metrics, and accountability
• Calm under pressure and solution-focused
• Open to coaching and continuous improvement

Core Responsibilities

Patient Communication & Case Acceptance

• Build genuine rapport before discussing treatment
• Clearly explain treatment in patient-friendly language
• Present value and long-term benefits — not just cost
• Handle objections with empathy and confidence
• Maintain consistent follow-up on unscheduled treatment
• Avoid passive language (no “call us when you’re ready”)

Financial Coordination

• Accurately review insurance (PPOs, deductibles, limitations)
• Present estimates clearly and confidently
• Offer and explain payment options
• Collect payments and deposits at time of scheduling
• Follow financial policies consistently

Organization & Systems

• Maintain accurate notes and treatment plans in Open Dental
• Track case acceptance and unscheduled treatment
• Coordinate with clinical team for scheduling
• Follow internal SOPs and workflows
• Communicate effectively with team members

Performance Expectations

Success in this role is measured by:

• Case acceptance rates
• Follow-up completion
• Accuracy of financial presentations
• Professional communication
• Team collaboration
• Adherence to systems and protocols

Preferred Experience

• Proven dental treatment coordination experience (required)
• Strong understanding of dental procedures and terminology
• Experience with implants, cosmetic, periodontal, and comprehensive care
• Familiarity with Open Dental (preferred)

What We Offer

• Structured onboarding to our systems (not entry-level training)
• Clear expectations and growth pathways
• A high-energy, results-driven team environment
• Competitive pay based on experience
• Opportunity to grow with a thriving practice