Case Manager

St. Matthew's House; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Matthew’s House is seeking a dedicated Case Manager to support shelter residents in Ft. Myers, FL. You will advocate for residents, help set goals, access community resources, and document progress to promote self-sufficiency.

You will collaborate with staff to coordinate services, maintain records, and ensure a safe, supportive environment for individuals experiencing hunger, homelessness, or addiction. This role requires compassion and commitment.

Qualifications

• Must be able to develop individualized case plans for residents.
• Advocate for residents and coordinate services to achieve self-sufficiency.
• Set and monitor goals with residents and track progress.
• Maintain confidentiality of sensitive information.
• Effective communication with residents, staff and partners.

Responsibilities

• Develop individualized case plans with residents and monitor progress.
• Assist residents with paperwork and accessing resources.
• Maintain weekly calendars of appointments and document interactions.
• Coordinate with staff and volunteers to provide life skills and support.
• Ensure facility safety and compliance with shelter guidelines.

Skills

Case management

Advocacy

Goal setting

Communication

Confidentiality

Education

High School Diploma

Certification in Addiction

Job description

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The primary role of the Case Manager is to provide case management to the residents in the Ft. Myers Shelter. The Case Manager will assist the resident in achieving self-sufficiency through advocacy, setting goals, accessing community resources and support services. Case manager will work one-on-one with residents to develop goals and evaluate progress.

St. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL TASKS:

• Collaborate with residents in the development of their individualized case plan.
• Work with residents to identify needs and set goals to be monitored throughout their stay.
• Assist residents in completing necessary paperwork for goal achievement, referral services, and supplemental documentation as needed.
• Maintain a weekly calendar of all scheduled Case Management appointments with residents.
• Meet weekly with residents to evaluate their progress and establish stability, preparing accurate, objective, and up-to-date documentation in Mission Tracker for each interaction.
• Facilitate spending of NCEF funds to meet immediate needs of resident children.
• Refer residents to agencies based on resident’s need and in accordance with their case plan.
• Work alongside volunteers in providing life skills classes as resident needs are uncovered.
• Checks multiple times per week to ensure residents’ living areas are properly maintained and in compliance with shelter guidelines.
• Provide coverage for the front desk as needed/scheduled. This includes all front desk tasks and functions.
• Perform random drug screens on residents as needed.
• Ensure that the facility is maintained in a safe and secure manner.
• Complete discharge of residents with accurate information.
• Meet with immediate supervisor monthly to provide updates on the status of resident’s progress.
• Attend weekly staffing meeting to review caseload.
• Effectively communicate through Outlook Email and Mission Tracker regarding Shelter related needs.
• Treat all residents with respect and exercises appropriate boundaries with residents.
• Adheres to the Core Values of St. Matthew’s House in the workplace.
• Any ancillary tasks assigned by the Shelter Director.
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available.

Requirements

Education:

High School Diploma required or equivalent. Individuals with Certification in Addiction preferred.

Experience:

A minimum of 1 year of experience working with individuals who are homeless or suffering from addiction. Ministerial counseling preferred.

Confidentiality:

Works with highly confidential information.

Mental/Visual Demands:

Flow of work requires normal mental and visual capabilities.

Physical Demand:

Must be able to stand for a minimum of 4 hours at a time and lift at least 25 pounds. Must be able to bend or kneel to the ground.

Working Conditions:

Normal office environment.