Program Staff Security

ST. MATTHEW'S HOUSE; Fort Myers (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

ST. MATTHEW’s House in Fort Myers, FL seeks a dedicated security and front desk coordinator for the Ft. Myers Shelter program.

You will monitor the shelter front desk, support administrative tasks, and ensure safety per policies while engaging with residents with respect and boundaries. The role requires incident awareness, basic security procedures, and the ability to perform shifts including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in security or similar.
• Experience with individuals experiencing homelessness or addiction is preferred.

Responsibilities

• Implement security policies, protocols and procedures.
• Monitor front desk and assist with administrative duties.
• Coordinate with staff during emergencies and alarms; report incidents and breaches.
• Conduct regular security checks of the facility and surroundings.
• Maintain confidentiality and professional boundaries with residents and guests.

Skills

Security procedures

Conflict resolution

Communication skills

Organization

Education

High school diploma

Tools

Resident management system

Shelter handbook

Job description

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The primary responsibilities are to provide security and programming support to the Ft. Myers Shelter program by monitoring the shelter front desk and assisting with administrative duties. Excellent surveillance and emergency response skills are required as well as a strong commitment to security policies and basic knowledge of threats to safety. Individual must be organized and possess strong personnel and professional boundaries. Must be skilled in conflict resolution and be able to demonstrate the same. Individual must demonstrate a positive attitude and be willing to work together with team members.

St. Matthew’s House is a faith based 501©(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL TASKS

• Implement security policies, protocols and procedures
• Work a variety of shifts which may include second and third shifts, as well as weekends
• Enters accurate objective documentation into the resident management system
• Coordinate with staff when responding to emergencies and alarms and reports on incidents and breaches of security
• Investigate and resolve security issues
• Performs regular security checks of the facility and surrounding areas to ensure that the facility is secured
• Has knowledge of all guidelines located in the security operations manual and shelter handbook and holds residents accountable to the guidelines
• Checks daily to ensure residents’ living areas are properly maintained and in compliance with Shelter guidelines
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage
• Administers random drug screens on residents as required
• Sorts hygiene supplies and donations into the appropriate storage containers
• Completes discharge of residents, as needed, with accurate information
• Removes and stores discharged residents’ personal items per program guidelines
• Provides transportation for residents to appropriate appointments and events in the company vehicle
• Has knowledge of the phone system and how to transfer calls
• Properly screen individuals who are attempting to enter the shelter after hours
• Assist and support the intake department with various tasks as needed
• Treats all residents and guests with respect and exercises appropriate boundaries with residents
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle

Requirements

Education: High school diploma or equivalent required.

Experience: Proven experience in security procedures or similar position. A minimum of 1 year of experience working with individuals who are homeless or suffering from addiction.

Confidentiality: Works with highly confidential information.

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Physical Demand: Must be able to stand for a minimum of 4 hours at a time and lift at least 50 pounds. Must be able to bend or kneel to the ground.

Working Conditions: Combination of office and outdoor environment