Case Manager

City of East Point; East Point (GA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

City of East Point is seeking a clerical and administrative professional to support the East Point Municipal Court. The role involves coordinating court functions, assisting the judge and solicitor, processing cases, and maintaining court records in compliance with laws and policies.

Responsibilities include scheduling court dates, coordinating interpreters, preparing calendars, and providing front-desk support while upholding confidentiality and accuracy in all data handling.

Competenze

• Associate’s degree in business or administration preferred.
• Three years of experience in court operations, records management, or related fields.
• GCIC Terminal Operator certification required.
• Proficient Spanish is a plus but not required.
• Strong customer service and written/oral communication skills.

Mansioni

• Coordinate court function scheduling and calendars.
• Assist judge and solicitor with proceedings.
• Process court cases and maintain municipal court records.
• Prepare, distribute and file court documents.
• Answer front desk inquiries and provide information.
• Maintain confidentiality and compliance with laws.

Conoscenze

Customer service

Records management

Data entry

Communication

Formazione

Associate degree

GCIC Terminal Operator certification

Descrizione del lavoro

This is a clerical and administrative position that provides support for the East Point Municipal Court. This position does not officially supervise staff. However, this position serves as Clerk of Court in his/her absence. Work involves coordinating all court functions, assisting the judge and solicitor with court proceedings, processing court cases as directed by the judge, and maintaining municipal court records in accordance with prevailing laws, municipal policies and procedures.

• Submit court dates to dispatch for officers to write citations.
• Schedule court dates to effectively manage caseload.

• Schedule interpreters and court reporters for court when required.
• Create and distribute court calendars to officers, judges, solicitors, probation officers, public defenders, and other pertinent personnel.

• Submit, update and correct arrest and disposition information through the electronic Computerized Criminal History (CCH) System.
• Create and schedule virtual 1st appearance hearings, ensuring all necessary parties receive the hearing link and access details.
• Attend court when needed to assist Judge with court proceedings.
• Assist with the correction of errors in the case management system to submit to the Department of Drivers Services (DDS).

• Provide clerical support by answering and directing phone calls, assisting at the front counter, distributing paperwork and information.
• Process and prepare legal documents and court forms.
• Collect citations from officers, enter citations both manually and electronically into the case management software when needed.
• Run criminal and driver history reports for defendants and inmates.
• Provide assistance and information to attorneys, law enforcement partners and agencies, Judges, Solicitors, probation officers, sworn personnel, city staff, Bail Bonding Companies and the general public on court procedures and the status of cases.
• Assist with the preparation, maintenance, and distribution of various reports, records, and other documents pertinent to the efficient operation of the Court and those required by the State.

• Maintain confidentiality.

• Performs other related duties as assigned.

Associate’s degree with emphasis in business management and/or administration preferred; supplemented by three (3) years previous experience and/or training in the areas of court system operations, court procedures, legal procedures, supervision, customer service, records management, call center management and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid Georgia Crime Information Center (GCIC) Terminal Operator certification. Proficient Spanish communication capability a plus but not required.

• Knowledge of the functions, policies, and procedures of Municipal Court and court operations.
• Knowledge of general office procedures and modern office equipment.
• Knowledge of Georgia Crime Information Center (GCIC) procedures.
• Knowledge of City and departmental policies and procedures.
• Knowledge of basic accounting principles.
• Knowledge of applicable state and federal laws.
• Knowledge of legal terminology.
• Skill in performing basic mathematical calculations.
• Skill in operating a computer and entering data into a database.
• Ability to make routine mathematical computations and tabulations accurately and with reasonable speed.
• Ability to communicate and deal effectively with other employees and the public, both orally and in writing.
• Ability to assess processes and offer suggestions to improve the operations of the Municipal Court.
• Ability to motivate others.
• Ability to adhere to effective customer service practices and must be able to interact effectively, courteously, and tactfully with internal/external customers of diverse backgrounds, in difficult and trying circumstances.
• Ability to handle confidential information.

Supervisory controls:

The work is performed under the direct supervision of the Clerk of Court.

Guidelines:

Guidelines include relevant state laws, City ordinances, GCIC procedures, and city and court procedures. These guidelines are clear and specific but require some interpretation in application.

Complexity:

This position consists of varied clerical and administrative tasks.

Scope and effect:

The purpose of this position is to ensure the provision of Municipal Court services. Successful performance helps ensure the efficient and effective operation of the court.

Professional contacts:

Contacts are typically with co-workers, attorneys, judges, solicitors, state and federal officials, the public, probation company employees and law enforcement officers.

Purpose of contacts:

Contacts are typically accessed to give or exchange information, to motivate personnel, to provide services, and to resolve problems.

Physical demands:

The work is typically performed with an employee sitting at a desk with intermittent standing and walking but does require the ability to ambulate up and down stairs. The employee occasionally lifts light or heavy objects and uses tools or equipment requiring a high degree of dexterity.

Work environment:

The work is typically performed in an office.

Supervisory and management responsibility:

This position does not supervise staff. However, this position serves as Clerk of Court in his/her absence.