Case Manager

Prestera Center for Mental Health Services; Delbarton (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

Prestera Center for Mental Health Services is seeking a dedicated Case Manager to coordinate a range of services for consumers, perform psychosocial assessments, and develop service plans with the treatment team, while ensuring timely reviews and crisis support as needed.

You will engage with consumers and families, document actions, navigate the EHR, arrange transportation, and advocate for clients within regulatory guidelines.

Qualifications

• Bachelor’s degree in social service or related field required.
• Valid driver’s license required.
• Proficient with Microsoft Office; strong written and verbal communication.
• Ability to learn and navigate the EHR system daily.
• Ability to handle confidential information with discretion.

Responsibilities

• Interview consumers and guardians to collect information for psychosocial assessments.
• Develop service/treatment plans with the treatment team within identified time frames.
• Provide crisis intervention and coordinate crisis safety plans as needed.
• Schedule case reviews and update plans based on progress.
• Prepare case records, reports, and forms; maintain documentation per guidelines.

Skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Initiative and creativity

Education

Bachelor’s degree in social service or related field

Tools

EHR system

Microsoft Office

Job description

CENTER’S MISSION AND VISION:Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.JOB SUMMARYThe Case Manager will provide support through coordinating a variety of services for consumers. Case Managers are responsible for identifying, advocating, linking, and providing crisis services.DUTIES AND RESPONSIBILITIESConducts interviews with consumers and their legal guardians, as indicated, to collect information need to complete a psychosocial assessment.Works with consumers and other treatment team members following assessment and identification of needs to develop a service/treatment plan within identified time frame.Provides supportive intervention services to consumers, assisting them with practicing skills learned in therapy and making effective use of resources.Schedules service/treatment plan reviews at designated timeframes to review consumer progress and amend the plan as needed.Assesses and reassesses consumer needs by utilizing various screening and assessment tools.Reviews consumer treatment goals and collaborates with other treatment team members.Provides targeted case management services to consumers who qualify, if in need.Assures that pertinent consumer information is shared with other treatment team members to promote quality care.Engages and communicates effectively with consumers and their families/legal guardians, and all team members.Collaborates and plans effectively to access the needed supports and services for each consumer and family served by working with agencies and organizations in a community.Schedules appointments and assures all parties have relevant consents and information needed.Prepares and maintains case records, letters, reports and forms, performs case follow-up and closing, and performs other administrative tasks within established guidelines/timeframes.Works with consumers to promote a positive sense of self-worth and independence.Organizes and conducts support groups for consumers as directed.Advocates for consumers and their families by attending MDT’s, court hearings, IEP/SAT meetings, etc.Utilizes technology provided in order to perform job efficiently and effectively.Arranges for consumer transportation to appointments as needed.Ensures that quality customer services are provided and documented appropriately per policy; utilizes consumer satisfaction surveys with individuals in the program.Maintains a working knowledge of Prestera policies and procedures, and other regulatory bodies governing Prestera’s service delivery, documents according to policies and protocols.Provides crisis assessment, intervention and develops crisis safety plans as indicated.Attends all center meetings/trainings as assigned.Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.SUPERVISORY RESPONSIBILITIESNo direct supervisory responsibilities are required.QUALIFICATIONS AND REQUIREMENTSEXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:Experience or passion to work population served.Possesses a valid driver's license.Knowledge of community resources preferred.Ability to learn, navigate, and work daily in the EHR system effectively.Must have a high level of interpersonal skills to handle sensitive and confidential situations.Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.Ability to take initiative, complete tasks with workflows and be creative in day-to-day interactions.Proficient in Microsoft Office applications, especially Microsoft Word.Must be able to lift up to 10 lbs.EDUCATION AND TRAINING REQUIREMENTS:Bachelor’s degree in social service or related field.