Case Manager

Clear Destination Inc.; Decatur (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Clear Destination Inc. in Decatur, GA seeks a Housing Support Case Manager to oversee a caseload, conduct weekly visits, and coordinate services to stabilize housing and independent living skills.

The role includes documenting contacts within 24 hours, participating in team meetings, and meeting productivity standards while collaborating with internal and external providers. Travel within DBHDD Region 3 is required; some evenings/weekends may be necessary.

Qualifications

• Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work).
• One year of experience in behavioral health case management/community support service or equivalent.
• Proficient technology skills to use EMR, computer, telehealth system, and cell phone.

Responsibilities

• Carry a caseload of 25-30 clients and conduct a minimum of 1 visit per week per client within residence or community setting for the first three months; after three months, seen twice per month.
• Provide care coordination to ensure housing stability and linkages to services.
• Provide ongoing support, case management, and skills training per treatment plan to meet goals.
• Gather information from client, family, and support systems to ensure appropriate level of care.
• Recognize need for crisis intervention and notify supervisor of escalated situations.
• Complete timely, high-quality documentation for all service contacts within 24 hours.
• Participate in weekly team meetings to discuss client needs.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager for growth and performance review.
• Perform additional duties assigned by team lead/manager/director.

Skills

Care coordination

Interpersonal skills

Team player

Technology skills

Education

Bachelor’s degree in related field

Job description

The Housing Support Case Manager will:

• Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties assigned by team lead/program manager/director.

WORKING CONDITIONS

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone. Travel throughout DBHDD Region 3 required. Must have reliable transportation. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work). One year of experience in a behavioral health setting providing case management/community support service or similar. Or combined equivalent education and experience. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.