Case Manager

Gateway CSB PEO LLC; Georgia; On-site; USD 20,000 - 29,000; Full time

Job summary

Gateway CSB PEO LLC in Kingsland, GA hires a Full Time Case Manager to provide ongoing supportive and case management services for individuals with long-term mental illness. You will collaborate with an interdisciplinary team and help connect clients with needed services and options.

The role emphasizes accurate documentation, treatment planning, and active participation in care coordination, with a focus on improving client outcomes and adherence to agency standards.

Qualifications

• Bachelor's degree in psychology, social work or a related field.
• Experience in mental health services is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide ongoing supportive and/or case management to individuals with long-term mental illness.
• Record services and complete documentation within agency standards.
• Collaborate with multidisciplinary team to coordinate care.
• Engage in community outreach and connection to resources.

Skills

Direct client counseling

Interdisciplinary collaboration

Documentation accuracy

Case management

Crisis intervention

Education

Bachelor's degree

Job description

Job Details Job Location: Kingsland, GA 31548 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $18.00 - $18.00 Hourly Job Shift: Morning Under general supervision, Provides on-going supportive and/or case management functions to individuals having long-term mental illness in accordance with the problems, needs, and strategies identified within the service plan in order to help the clients achieve the stated goals and objectives. Participates in regular interdisciplinary staff meetings with the interdisciplinary team to best help consumer, including Behavioral Health Specialists, counselors, Staff Psychiatrist, Registered Nurses, quality assurance specialists, paraprofessionals. Gathers information for assessment of needs and treatment planning, assisting individuals and connecting them with service options, engagement in services, transitions in services or providers.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Productivity

• Records services accurately that related directly to the treatment outcomes, within approved timeframes.
• Completes required documentation according to agency standard.
• Maximum face to face ratio 50 individuals to 1 Care Manager.
• Frequency in which individuals are seen is based on current Gateway policy for Level of Care.
• Additional contacts may be either face to face or telephone collateral contact, depending on the individuals support needs. More than 50% must be face to face.
• At least 28 hours of a 40 hour work week should be providing direct documented service.

Documentation and Compliance

• Records services accurately that relate directly to the treatment outcomes, within approved timeframes. Completes required clinical documentation according to agency standards.
• Maintain all documentation in accordance with applicable policies, laws and instructions.
• Ensure that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
• Ensure that all notes are in Care Logic and signed within 24 hours of service delivery.
• Authorization is checked and if needed is completed prior to service provision.
• Maintain a minimum chart audit score of 70% or better for all consumers on case-load.
• Ensure all weekly reports are addressed and corrected as necessary within timeframe specified by supervisor.
• Billed Staff Hours in comparison to Target Staff Hours must be at least at 100%.
• Treatment plans and orders for services must be signed on the same day as admission or change. Treatment plans and comprehensive assessment documents are sent to a licensed supervisor for review and second signature.
• Failed Activities and Failed Claims must be resolved and cleared in less than 5 days.
• Staff cancellation rates must be less than 5%.
• Must be in compliance with Human Resources requirements with all trainings (including Relias).

Community Outreach

Collaborate with behavioral health providers and the community through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.

Corporate Responsibilities

• Treat those we serve, co-workers and supervisors with respect.
• Provide high quality customer service focused on outcomes of improved health.
• Carry out job responsibilities in a competent and ethical manner.
• Utilize our resources effectively, efficiently and without abuse.
• Contribute to an environment that encourages passion, creativity and team work.

QualificationsRequired Knowledge & Skills:

• Working knowledge of the nature of serious mental illness; self-help techniques, provides enhance consumers empowerment skills and successful community living, community resources and information on specific topics, as assigned.
• Knowledge of consumers' rights; agency and federal policies, procedures and guidelines.
• Knowledge of client record documentation requirements; and implementation of client services plan development.
• Knowledge of crisis intervention protocol;
• Knowledge of individual and group therapy techniques, family dynamics, skills building and support groups;
• Observe, record and report on an individual's functioning;
• Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan. Ability to document comprehensive information for intake and annual update requirements;
• Ability to assist consumers cultivate their independence, self-confidence, and self-esteem.
• Ability to empower other individuals with disabilities to explore new options, resources, relationships, feelings, attitudes and rights.
• Ability to effectively interact and communicate with consumers and their families in diverse populations.
• Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
• Ability to demonstrate strong interpersonal and "Listening" skills.
• Ability to Establish and prioritize goals and objectives of assigned program.
• Ability to assist consumers with successfully acquiring all income, entitlement benefits and health insurance for which the individual is eligible.
• Ability to facilitate relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.

Competencies:

• Communication
• Accountability/Responsibility
• Cooperation/Teamwork
• Creative Thinking
• Customer Service
• Dependability
• Flexibility
• Initiative
• Analytical Thinking
• Job Knowledge
• Judgement
• Professionalism
• Quality/Quantity of Work
• Goal Orientation
• Stress Management
• Planning/Organization

Required Education & Experience:

• Bachelor's degree from an accredited program in a relevant field (Psychology, Social Services, Social Work, etc.)
• Must possess a valid GA Driver's license.