Case Manager

Claratel Behavioral Health; Decatur (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Claratel Behavioral Health in Georgia seeks a Housing Support Case Manager to carry a caseload of 25-30 clients and provide care coordination and skills training in community settings.

You will work in a dynamic team with flexible scheduling, traveling regionally, and delivering services in-person and via telehealth to support housing stability and recovery goals.

Qualifications

• Bachelor’s degree in a related field (human services, psychology, counseling, sociology, or social work).
• At least 1 year of behavioral health case management/community support experience.
• Proficient with EMR, telehealth, and other digital tools.
• Strong communication and collaboration skills.

Responsibilities

• Carry a caseload of 25–30 clients and perform weekly visits in community settings.
• Provide care coordination to stabilize housing and link to services.
• Deliver ongoing case management and skills training per treatment plans.
• Gather information from client and supports to ensure appropriate level of care.
• Recognize crisis needs and notify supervisor.
• Complete timely documentation for all contacts within 24 hours.
• Participate in weekly team meetings to discuss client needs.
• Meet the agency productivity standard of 40 billable hours per month.
• Review performance with program manager and participate in trainings.
• Perform additional duties as assigned.

Skills

Care coordination

Interpersonal skills

Team player

Tech proficiency

Transportation to work

Education

Bachelor’s degree in related field

Tools

Electronic Medical Record (EMR)

Telehealth system

Computer / Laptop

Cell phone

Job description

• Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties assigned by team lead/program manager/director.

The Housing Support Case Manager Will

• Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties assigned by team lead/program manager/director.

WORKING CONDITIONS

Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation. Service delivery is in-person and via telehealth/telephone. Travel throughout DBHDD Region 3 required. Must have reliable transportation. Ability to use a computer, telephone, fax, copy and scanning machine. Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

Minimum Qualifications

Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work). One year of experience in a behavioral health setting providing case management/community support service or similar. Or combined equivalent education and experience. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community. Must have transportation to and from work, strong interpersonal skills & be a positive team player.