Case Manager

Phoenix Residential Services Inc.; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Paid time off

Training & development

Job summary

Phoenix Residential Services Inc. is looking for a dedicated Case Manager in Dallas, Texas, to coordinate services for youth in a trauma-informed residential program. This position involves developing service plans, building relationships, and facilitating transitions for youth.

The ideal candidate holds a Bachelor's degree in Social Work or a related field and has 1-3 years of experience. The role offers meaningful work, competitive pay, and a supportive team environment.

Qualifications

• 1 to 3 years of related work experience, 3-5 years preferred.
• Valid Texas driver's license with a safe driving record.
• Ability to pass required background checks.

Responsibilities

• Coordinate case management services for youth in care.
• Develop and implement individualized service or treatment plans.
• Build positive relationships with youth, families, and community partners.

Skills

Strong communication skills

Organizational skills

Compassionate and patient

Ability to work independently

Commitment to trauma-informed care

Education

Bachelor's degree in Social Work, Psychology, Education, or Human Services

Job description

Benefits

• Employee discounts
• Free food & snacks
• Paid time off
• Training & development

Location: Ellis County / Dallas-Fort Worth, TX (On-Site)

Facility: Phoenix Residential

Position Type: Full-Time/Non-Exempt

Make a Difference in a Young Person's Life

Are you passionate about helping youth overcome challenges and build successful futures? Join our team and become a trusted advocate for youth living in a trauma-informed residential program. As a Case Manager, you'll help coordinate services, support educational success, and ensure youth receive the care they need while making a lasting impact every day.

What You’ll Do

• Coordinate case management services for youth in care.
• Develop, implement and regularly update individualized service or treatment plans for youth.
• Begin discharge planning early in placement to ensure smooth transitions to home, independent living programs, etc.
• Build positive relationships with youth, families, schools, therapists, and community partners.
• Assist with educational planning, life skills, and transition services.
• Maintain accurate documentation and ensure compliance with agency and DFPS requirements, including keeping youth files up-to-date.
• Transport youth to medical, dental, mental health, educational, court, and other scheduled appointments using agency vehicles.
• Help schedule appointments and communicate with providers, staying abreast of follow-up appointments as well.
• Participate in treatment team meetings and collaborate with direct care staff.
• Support youth using trauma-informed practices and assist during crisis situations when needed.
• Maintain ethical boundaries, cultural competence, and a trauma-informed approach in all interactions.

Qualifications

• Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field (or qualifying equivalent experience).
• A minimum of 1 to 3 years of related work experience required, but 3-5 years preferred.
• Minimum age of 23 years.
• Valid Texas driver's license with a safe driving record.
• Ability to pass required background checks.
• Experience working with youth, foster care, residential treatment, or behavioral health preferred.

What We’re Looking For

• Strong communication and organizational skills.
• Compassionate, patient, and dependable.
• Ability to work independently while collaborating with a multidisciplinary team.
• Commitment to trauma-informed, relationship-based care.

Why Join Us?

• Meaningful work that changes lives.
• Small, supportive team environment.
• Opportunity to build relationships with youth and help them succeed.
• Ongoing training and professional development.
• Competitive pay and benefits for eligible employees.
• Set schedule Monday - Friday, with some Saturday shifts