Direct Care Juvenile Justice Mental Health Supervisor

PHOENIX RESIDENTIAL; Dallas (TX); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free food & snacks

Paid time off

Training & development

Job summary

PHOENIX RESIDENTIAL is seeking a Direct Care Supervisor in Dallas, Texas. This hands-on role involves supervising staff and supporting youth with mental health challenges or disabilities. Candidates should have a Bachelor's degree and at least three years of supervisory experience in related fields. The position offers competitive pay between $23 to $25 per hour, along with benefits such as paid time off, training, and opportunities for advancement.

Qualifications

• Minimum 3 years of supervisory experience in juvenile justice or mental health direct care.
• Training/certification in crisis intervention required.
• Valid driver's license required.

Responsibilities

• Supervise, train, and evaluate direct care staff.
• Coordinate staff schedules and manage shift coverage.
• Oversee daily routines and therapeutic activities.

Skills

Supervisory skills

Communication

Problem-solving

Conflict resolution

Education

Bachelor’s degree in psychology, social work, or criminal justice

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Location: Ellis County / Dallas–Fort Worth, TX (On-Site) Facility: Phoenix Residential Position Type: Full-Time/Non-Exempt Hours: 40 hours per week

About the Role

We’re looking for a Direct Care Supervisor with backgrounds in juvenile detention, behavioral health, or residential treatment. This is a hands‑on role working with youth (ages 6–17) with mental health behaviors/diagnosis or Intellectual Disabilities/Autism. You’ll ensure safety, provide structure, and support their treatment journey.

Full‑Time Supervisor Pay - $23 - 25 per hour, DOE

What You’ll Do

• Supervise, train, coach, and evaluate direct care staff
• Coordinate staff schedules, assign duties, and manage shift coverage
• Provide support during crises and ensure staff adhere to behavior management protocols
• Oversee daily routines, therapeutic activities, school involvement, and life‑skills programming
• Maintain compliance with juvenile justice standards, mental health regulations, and organizational policies
• Conduct room checks, facility walkthroughs, and contraband prevention measures
• Lead crisis response and oversee use of approved verbal and physical de‑escalation strategies

What We’re Looking For

• Bachelor’s degree in psychology, social work, criminal justice, or related field (some agencies accept experience in lieu of degree). 23+ years old (per state licensing requirements)
• Minimum 3 years of supervisory experience in juvenile justice, residential treatment, or mental health direct care
• Training/certification in crisis intervention required
• Strong communication, problem‑solving, and conflict‑resolution skills
• Valid driver’s license
• Must pass FBI fingerprinting & drug test
• Supervisor must be available for a flexible schedule, including evenings, weekends, holidays, and on‑call rotations to meet program and staffing needs

Why Phoenix Residential?

• Competitive pay
• Training provided, Professional Development (trauma‑informed care, TBRI)
• Clear path for advancement

Join a mission‑driven team making a real impact.