Case Manager

Certus Healthcare; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision, and Voluntary

401K with company matching

Vacation/Sick Time

Referral programs up to $2000

Employee Discount Program

Engagement Incentives

Company Giveaways

Early Pay via OnShift Wallet

Longevity Program

Learning Management and FREE CE

Vaccines (Flu & COVID-19)

Job summary

Certus Healthcare Management seeks a compassionate Case Manager to coordinate care for residents across our Cleveland, OH area facilities. You will develop individualized care plans, conduct assessments, and collaborate with providers, families, and staff to ensure comprehensive support.

This on-site role offers a Monday–Friday, 9am–5pm schedule, opportunities for crisis intervention, detailed documentation, and engagement with a multidisciplinary team in a family-centered setting.

Qualifications

• Assess patient needs, develop individualized care plans, coordinate services across disciplines.
• Strong communication and interpersonal skills for working with patients, families, and a diverse clinical team.
• Organizational and time management skills with detailed documentation and caseload management.
• Knowledge of healthcare regulations and utilization review in case management.
• Proficiency with electronic health records and standard office software.
• Relevant clinical or human services experience in hospital, long-term care, or community health.
• Associate or Bachelor’s degree in Nursing, Social Work, or related field; licensure or CCM preferred.
• On-site work in Cleveland, OH within an interdisciplinary environment.

Responsibilities

• Develop and implement individualized care plans for residents.
• Conduct assessments to evaluate health status and needs for services.
• Coordinate with healthcare providers, families, and community resources to ensure comprehensive support.
• Provide crisis intervention and support to residents facing challenges or emergencies.
• Facilitate communication between residents, families, and staff to promote understanding and collaboration.
• Monitor progress and adjust care plans as necessary to achieve optimal outcomes.

Skills

Communication skills

Interpersonal skills

Time management

Documentation

EHR proficiency

Coordination of care

Multidisciplinary teamwork

Education

Associate or Bachelor’s degree in Nursing or Social Work

Licensure or CCM certification preferred

Tools

Office software

EHR systems

Job description

Certus Healthcare Management is dedicated to providing exceptional care through our 17 communities across Ohio and Michigan. We focus on serving diverse populations in both rural and urban settings, ensuring that our employees can engage with a variety of diagnoses through comprehensive care and rehabilitation. Our mission emphasizes family-centered care, treating every resident as part of our own family.

We are seeking a compassionate and dedicated Case Manager to join our team at Certus Healthcare Management. In this role, you will play a vital part in coordinating care for our residents, ensuring they receive personalized support tailored to their unique needs. Your contributions will directly impact the quality of life for those we serve.

This position works out of our corporate office located in Mayfield Heights, Ohio. The typical work schedule for this position is Monday through Friday from 9am to 5pm. Start and end times have some flexibility and can be discussed during interview process.

Salary will be discussed during the interview process.

Full Time Benefits include but are not limited to:

• Health, Dental, Vision, and Voluntary insurance available after 30 days of employment
• 401K with company matching starting after 90 days
• Vacation/Sick Time Package
• Referral programs earning up to $2000 per referral; unlimited referrals!
• Employee Discount Program
• Employee Engagement Incentives
• Company Giveaways
• Early Pay via OnShift Wallet (for hourly roles)
• Longevity Program
• Learning Management system including FREE Continuing Education for multiple certifications and licensures.
• No cost Flu and COVID-19 vaccines

Role Description:

• Develop and implement individualized care plans for residents based on their specific needs and circumstances.
• Conduct assessments to evaluate residents' health status and needs for services.
• Coordinate with healthcare providers, families, and community resources to ensure comprehensive support.
• Provide crisis intervention and support to residents facing challenges or emergencies.
• Facilitate communication between residents, families, and staff to promote understanding and collaboration.
• Monitor progress and adjust care plans as necessary to achieve optimal outcomes.

Qualifications

• Demonstrated ability to assess patient needs, develop individualized care plans, and coordinate services across multiple disciplines.
• Strong communication and interpersonal skills for working with patients, families, and a diverse clinical team.
• Solid organizational and time management skills, including maintaining detailed documentation and managing multiple cases.
• Knowledge of healthcare regulations, utilization review processes, and best practices in case management.
• Proficiency with electronic health records and standard office software.
• Relevant clinical or human services experience in a hospital, long-term care, or community health setting.
• Associate or Bachelor’s degree in Nursing, Social Work, or a related healthcare field; appropriate licensure or certification preferred (e.g., RN, LSW, CCM).
• Ability to work on-site in Cleveland, OH, and collaborate effectively within an interdisciplinary healthcare environment.