Case Manager

The Salvation Army USA Eastern Territory; City of Syracuse (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

13 paid holidays

Medical, dental, and vision insurance

Pension plan

Tuition assistance with Syracuse University

Paid time off and sick days

On-site daycare

Job summary

The Salvation Army USA Eastern Territory is seeking two Case Managers for the Emergency & Practical Assistance Services Program in Syracuse. Responsibilities include helping Veterans secure stable housing and providing advocacy, crisis intervention, and life-skills education. Candidates should have a bachelor’s degree in human services or relevant experience, along with a valid NYS driver’s license. The position offers a salary of $25.00 per hour, with access to a comprehensive benefits program including medical, dental, and tuition assistance.

Qualifications

• Preferred bachelor's degree in human services or equivalent experience.
• Experience in mental health services and community resources required.
• Valid NYS driver's license and reliable transportation necessary.

Responsibilities

• Conduct intakes for clients referred to the program.
• Provide advocacy and crisis intervention for clients.
• Devise individualized service plans based on client input.
• Conduct housing inspections and verify tenancy with landlords.
• Participate in case conferences and training sessions.

Skills

Mental health services experience

Client advocacy

Life-skills training

Crisis intervention

Education

Bachelor’s degree in human services or related field

High-school diploma or associate's degree

Job description

Case Manager – Emergency & Practical Assistance Services Program (E/PAS)

Salary: $25.00 per hour (full‑time). Access to our comprehensive Benefits Program.

Location: The Salvation Army, Syracuse Area Services, Onondaga County.

We are hiring two additional Case Managers to assist Veterans. The role involves assessing eligibility for housing‑related practical assistance, providing case management, supportive counseling, advocacy, life‑skills education, and referrals to community resources to help secure and maintain safe, affordable housing and a stable living situation.

Benefits

• 13 paid holidays (14 in election year), vacation time, and 3 personal days
• 1 sick day per month accrual and attendance bonus
• Remitted tuition program with Syracuse University
• Medical, dental (including orthodontia), vision insurance, and flexible spending account (cost less than 10% employee contribution)
• Pension plan and tax‑deferred annuity savings account
• Federal forgiveness loan qualification
• Long‑term, short‑term disability programs and life/supplemental insurance
• On‑site day‑care and pre‑K program with employee discount
• Free parking in covered lot

Responsibilities

• Conduct intakes for clients referred to the program
• Provide support, advocacy, and crisis intervention to individuals and families
• Devise and implement individualized service plans and intervention strategies utilizing client input
• Identify unmet needs and advocate on client’s behalf; connect to community resources and coordinate services for timely housing assistance
• Assist clients in accessing mainstream resources, increasing income, establishing budgets to minimize homelessness risk; may provide transportation as needed
• Provide life‑skills training (individual and group sessions) to enhance self‑sufficiency
• Conduct housing inspections and verify tenancy with landlords initially and ongoing as needed
• Conduct regular home visits
• Ensure client service information and financial paperwork are accurately completed and recorded timely; enter client information into HMIS and review quarterly progress
• Actively participate in case conferences, staff meetings, service coordination meetings, supervision, professional and in‑service training sessions

Qualifications

• Bachelor’s degree in human services or related field (preferred)
• High‑school diploma or associate’s degree plus increased years of relevant experience (considered)
• Specific experience in mental health services and knowledge of community resources (required)
• Flexible work schedule to meet client needs, including late afternoon/evening hours as needed
• Reliable private transportation during work hours
• Valid NYS driver’s license meeting The Salvation Army’s insurance requirements
• Successful completion of background and drug screens (required)

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer and is committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.