Case Manager

Air Comfort, Inc; City of Newburgh (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

A community service organization in the City of Newburgh is seeking a Case Manager to provide individualized support and advocacy. The role includes conducting client assessments, developing service plans, and offering crisis intervention. Candidates should have an associate's degree and relevant experience, with strong communication and organizational skills. Bilingual proficiency in English and Spanish is preferred. This position offers an opportunity to significantly impact clients' lives and promote their stability and self-sufficiency.

Qualifications

• Minimum of two years' experience in case management or social services.
• Knowledge of community resources and the social service system.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Conduct client intakes and assessments with a strength-based approach.
• Develop and monitor individualized service plans for clients.
• Provide crisis intervention and counseling following trauma-informed care principles.
• Advocate for clients to access community services and resources.
• Track outcomes and develop annual work plans for program areas.

Skills

Communication skills

Organizational skills

Documentation skills

Problem-solving skills

Empathy

Bilingual English/Spanish

Education

Associate's degree in Human Services or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Case management databases

Job description

JOB SUMMARY:

The Case Manager provides individualized support and advocacy to individuals through assessment, counseling, goal planning, and connection to community resources. The Case Manager works to promote stability and self-sufficiency for participants by addressing needs in areas such as housing, employment, healthcare, education, and family well-being.

Essential Duties and Responsibilities

Client Support & Case Management

• Conduct client intakes, assessments, and goal plans using a strength-based approach to identify barriers and opportunities in housing, employment, education, health, and family dynamics.
• Develop, implement, and monitor individualized service plans with measurable goals; update plans regularly to reflect client progress.
• Provide crisis intervention and counseling to clients in need of immediate support, following trauma-informed care principles.
• Advocate for clients to access appropriate community services, public benefits, and resources.
• Conduct home visits and in-office meetings to monitor progress, ensure safety, and encourage adherence to program expectations.
• Maintain accurate case documentation, progress notes, and reports in the agency’s database in compliance with contractual and regulatory requirements.

Program Administration & Compliance

• Complete timely data entry and reporting for all contracts
• Track monthly outcomes and develop annual work plans for assigned households and program areas.
• Participate in after-hours on-call crisis rotation as scheduled (typically every two weeks).
• Monitor client housing conditions and compliance with program rules, including timely rent payments, cleanliness, and safety.
• Assist with organizing and facilitating tenant meetings, group activities, and educational workshops to promote self-sufficiency and empowerment.

Collaboration & Communication

• Coordinate referrals and service delivery with internal programs and community partners.
• Attend staff meetings, in-service training, and external workshops to maintain current knowledge of community resources and case management best practices.
• Prepare written reports, correspondence, and presentations as required by the supervisor or funding agencies.
• Maintain strict confidentiality and adhere to all RECAP policies, procedures, and professional ethics standards.

Qualifications and Skills

• Associate’s degree in Human Services, Social Work, Psychology, Sociology, or related field; or equivalent relevant experience.
• Minimum of two (2) years’ experience in case management, social services, or human service delivery.
• Knowledge of community resources, entitlement programs, and the social service system.
• Strong communication, organizational, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment with professionalism and discretion.
• Competency in Microsoft Word, Excel, and Outlook; experience with case management databases preferred.
• Valid driver’s license and reliable vehicle required; must be willing to travel within Orange County.
• Bilingual English/Spanish strongly preferred.

Core Competencies

· Commitment to RECAP’s mission of helping people, changing lives.

· Demonstrated empathy and respect for diverse populations.

· Strong problem-solving, advocacy, and conflict-resolution skills.

· Flexibility, reliability, and sound judgment under pressure.

· Collaborative approach and team-oriented mindset.