Case Manager

Friend Health; Chicago, Northern (IL, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO) & Holidays

Professional Development Opportunities

Employee Assistance Program (EAP)

Job summary

Friend Health in Chicago is seeking an entry-level Case Manager to provide non-clinical support for individuals with behavioral health needs, engaging clients and coordinating care while helping access community resources.

Under licensed staff supervision, you will conduct outreach, assist with intake and engagement, coordinate appointments, and document activities to promote client stability and reduce barriers to care.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Experience in case management, social services, or behavioral health preferred.
• Experience working with vulnerable populations including pregnant women or families preferred.

Responsibilities

• Conduct outreach and engagement activities in community, home, and clinic-based settings.
• Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS).
• Establish and maintain supportive, professional relationships with clients.
• Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care.
• Support care coordination efforts, including appointment scheduling, reminders, and follow-up.
• Plan and implement individual and group therapeutic activities.
• Collaborate with interdisciplinary teams to ensure continuity of care and service alignment.
• Assist in developing and implementing individualized service plans under supervision.
• Monitor client progress and communicate updates to clinical staff.
• Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services
• Assist clients in completing applications and accessing public benefits or community programs
• Advocate on behalf of clients to reduce barriers and improve access to services
• Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff
• Follow established protocols to ensure client safety and appropriate escalation when needed
• Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions
• Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
• Work closely with clinicians, counselors, and case managers to support service delivery
• Participate in team meetings, case reviews, and supervision sessions
• Support administrative and programmatic needs as assigned

Skills

Case management

Non-clinical support

Community outreach

Documentation

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Tools

CPR/First Aid (preferred)

CPI (preferred)

Job description

The Case Manager serves in an entry-level, case management–focused role responsible for providing non-clinical support services to individuals with behavioral health needs. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, social services, and community-based resources.

Working under the supervision of licensed clinical staff, the Mental Health Professional supports continuity of care, promotes client stability, and helps address social determinants of health that impact overall well-being.

JOB DUTIES

• Conduct outreach and engagement activities in community, home, and clinic-based settings
• Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS)
• Establish and maintain supportive, professional relationships with clients
• Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care
• Support care coordination efforts, including appointment scheduling, reminders, and follow-up
• Plan and implement individual and group therapeutic activities.
• Collaborate with interdisciplinary teams to ensure continuity of care and service alignment
• Assist in developing and implementing individualized service plans under supervision
• Monitor client progress and communicate updates to clinical staff
• Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services
• Assist clients in completing applications and accessing public benefits or community programs
• Advocate on behalf of clients to reduce barriers and improve access to services
• Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff
• Follow established protocols to ensure client safety and appropriate escalation when needed
• Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions
• Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
• Work closely with clinicians, counselors, and case managers to support service delivery
• Participate in team meetings, case reviews, and supervision sessions
• Support administrative and programmatic needs as assigned

QUALIFICATIONS

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.

Experience in case management, social services, or behavioral health preferred

Experience working with vulnerable populations including pregnant women or families preferred

• CPR/First Aid (preferred)
• CPI (Crisis Prevention Intervention) or equivalent de-escalation training (preferred)

Valid driver’s license and reliable transportation required for community-based services and home visits.

SMART GOALS

Maintain regular contact with assigned participants to support program engagement

Develop service plans for all assigned participants

Coordinate referrals to needed services within program timelines

Maintain 90% compliance with documentation requirements

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Ability to sit for extended periods during documentation and meetings

Ability to travel within the community for home visits and meetings

Ability to lift up to 15 pounds occasionally

• Services are provided in both office and community settings, including participant homes when appropriate.

EMPLOYMENT CONDITIONS

This job description is intended to convey information essential to understanding the scope of the Director of Finance position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties may be modified to meet evolving business needs.

COMPENSATION & BENEFITS

SALARY: $52,000

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

JOIN OUR TEAM!

Friend Health – HRDI is committed to improving maternal and child health outcomes through integrated behavioral health and recovery services. The Pregnant Women with Dependent Children (PWDC) Program supports pregnant and parenting women experiencing substance use disorders through treatment services, parenting support, and coordinated care.

We are seeking a compassionate Case Manager who is passionate about helping women and families overcome barriers and access the services they need to achieve recovery and stability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.