Case Manager

Sarc Maryland; Bel Air (MD); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Paid holidays

Health insurance

Paid vacation

Employer-paid parking pass

Job summary

Sarc Maryland is seeking a Case Manager to provide support to individuals and families in need. The role involves conducting assessments, coordinating care, and ensuring clients receive necessary services.

Ideal candidates will have a Bachelor’s degree or equivalent experience, strong problem-solving skills, and a commitment to a trauma-informed approach. The position offers a pay rate of $26.00–$28.00 per hour, along with various benefits including paid holidays and health insurance.

Qualifications

• Ability to perform essential duties satisfactorily.
• Reasonable accommodations for individuals with disabilities.
• Willingness to engage in ongoing training.

Responsibilities

• Completes shelter screenings and interviews clients.
• Provides 24-hour on-call coverage and crisis intervention.
• Works with clients to develop and follow up on service plans.

Skills

Problem-Solving

Communication

Trauma-Informed Care

Crisis Intervention

Education

Bachelor’s degree or equivalent experience

Job description

Bel Air, United States | Posted on 06/04/2026

• Industry: Nonprofit Charitable Organizations
• Work Experience: 1-3 years
• City: Bel Air
• State/Province: Maryland
• Country: United States

Job Description

About SARC:

Established in 1978 through grassroots efforts, SARC has been at the forefront of providing essential services and support to those in need. From our humble beginnings, we've evolved into a comprehensive resource center offering shelter, advocacy, legal support, community outreach, and education services. At SARC, we believe in fostering an environment of trust, respect, and inclusivity, regardless of race, creed, gender, marital status, sexual orientation, or economic circumstances.

Want a job where you can see the difference you make every single day? This is more than a job title; it's an opportunity to grow professionally, be part of a supportive and passionate team, and know that your work truly matters. If you're looking for a career that combines purpose, connection, and impact, we'd love to have you on our team.

SUMMARY

The Case Manager position aids individuals and families requiring assistance by performing the following duties.

• Monday through Wednesday, 9:00 AM–5:00 PM
• Thursday, 11:00 AM–7:00 PM
• Friday, 9:00 AM–5:00 PM, with additional on‑call shifts

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes shelter screenings to determine if candidate meets program requirements
• Interviews clients about personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem
• Secures information such as medical, psychological, and social factors contributing to client’s situation, evaluates these and client’s capacities
• Meets with client individually, in family, or in small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning
• Helps client modify attitudes and patterns of behavior by increasing their understanding of self and/or personal problems
• Identifies client’s individual trauma responses and works with the client to address them
• Applies Trauma‑Informed Care philosophy by creating a safe, therapeutic living and working environment that espouses the proactive principles of growth, change, and empowerment of the individual
• Provides 24‑hour on‑call coverage; guides staff in good decision making and problem solving
• Directs staff in response to emergency situations
• Maintains and reports accurate and up‑to‑date statistics for the program
• Ensures all shifts are covered
• Refers clients to community resources and other organizations
• Complies with records and prepares reports
• Works with the client to develop a service plan and performs follow‑up to determine quantity and quality of service provided and client's case status
• Accesses and records client and community resource information
• Secures supplementary information such as employment, medical records, or school reports
• Provides basic crisis intervention for residential clients
• Assumes responsibility for scheduled and unscheduled helpline calls/shifts, including meeting with walk‑in clients
• Assists with transportation of clients and pickup of community donations
• Completes monthly maintenance checks to ensure building safety
• Works a minimum of three 8‑hour or six 4‑hour holiday shifts per calendar year
• Other duties as assigned by management

SUPERVISORY RESPONSIBILITIES

Provides consultation and direction during on‑call coverage of Safehouse.

SALARY

$26.00–$28.00 per hour, with eligibility to receive additional pay when working shift differentials.

Requirements

QUALIFICATIONS

• Demonstrated ability to perform each essential duty satisfactorily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree (B.A.) from a four‑year college or university; or two years of related experience and/or training; or an equivalent combination of education and experience
• Willing and able to attend ongoing Trauma‑Informed Care trainings and webinars to stay current with up‑to‑date trends in intervention

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Excellent listening skills

CERTIFICATES, LICENSES, REGISTRATIONS

• Current driver’s license and clean driving record
• Criminal background check required
• Completion of SARC’s 26‑hour Basic Crisis Response Training

What We Offer You

• 11 paid holidays plus two floating holidays for full‑time positions
• Up to 112 hours of accrued vacation time in the first year of employment
• Up to 96 hours of sick leave annually
• Three health plan options, with a generous employer Health Savings Account contribution
• 100% employer‑paid premiums for the standard health insurance plan for individual coverage
• Dental and vision insurance, voluntary life and AD&D coverage
• Employer‑paid parking pass for added convenience